Zopi ‑ AliExpress Dropshipping
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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So where do i start .......
Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !!
I was advised by shopify experts on a forum to avoid & this is why .....
Dear Sam,
We sincerely apologize for any inconvenience you have experienced.
We greatly value the insights from our customers and are committed to continuously improving our service. Your concerns have been investigated by our internal team.
One of our representatives reached out to you shortly to discuss your feedback in more detail and to ensure we address any issues you may have encountered.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
Thank you for your trust in us.
Best regards,
The Zopi Support Team
Don’t install this, I didn’t fully sign up yet I’m being charged
Dear Terrie,
Thank you for sharing your feedback regarding your experience with the Zopi App.
We understand your concerns about the refund policy. As a third-party application of Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify is responsible for charging the full amount on your account when the subscription was activated. Since the subscription was not canceled, the charge was recurring.
To address this issue, we reached you through your email to provide you with detailed information and assistance regarding the payment and refund process.
Look forward to hearing from you soon. Thank you for your understanding and patience.
Best regards,
The Zopi Support team
shit app and support it is not allowing me to uninstall the app form my store i do not know why?
Dear Chirag,
We sincerely apologize for any inconvenience you have experienced. We greatly value the insights from our customers and are committed to continuously improving our service.
Regarding your concern, we would like to inform you that due to some updates from the external system, the uninstallation of the app required additional steps. One of our representatives reached out to you shortly to discuss your feedback in more detail and to ensure we address any issues you may have encountered.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
Thank you for your trust in us.
Best regards,
The Zopi Support Team
beaucoup trop cher, je pensais que mon client recevrait la commande et je me rend compte que rien n'a fonctionné. Je dois payer 70$ pour un truc de 6$ ça n'a aucun sens. En plus vous voulez que je change pour un forfait plus grand pour seulement une vente de 6$
Chère Annick,
Merci de nous avoir fait part de vos commentaires et nous sommes vraiment désolés pour cette expérience indésirable.
Il semble y avoir un léger malentendu que je voudrais aborder. Zopi est une application conçue pour vous aider à passer des commandes en synchronisant automatiquement les informations de votre commande afin de faciliter l'exécution des commandes en quelques clics simples. Le processus n'est pas entièrement automatique et Zopi n'expédiera pas la commande sans votre action et confirmation. Un membre de notre équipe vous a contacté par e-mail pour vous aider à traiter correctement la commande et attend actuellement votre réponse.
Nous espérons avoir de vos nouvelles bientôt.
Cordialement,
L'équipe d'assistance Zopi
Uma porcaria, depois que instala não consegue mais desinstalar esse lixo
Prezada Cláudia,
Pedimos sinceras desculpas por qualquer inconveniente que você tenha experimentado. Valorizamos muito os insights de nossos clientes e estamos comprometidos em melhorar continuamente nosso serviço.
Em relação à sua preocupação, gostaríamos de informar que devido a algumas atualizações do sistema externo, a desinstalação do aplicativo exigiu etapas adicionais. Um de nossos representantes entrará em contato com você em breve para discutir seus comentários com mais detalhes e garantir que resolveremos quaisquer problemas que você possa ter encontrado.
Agradecemos sua paciência e esperamos resolver esse assunto de forma satisfatória.
Obrigado pela sua confiança em nós.
Atenciosamente,
A equipe de suporte Zopi
I did a test order and two clients ordered as well...all parties are yet to receive products after 4+ weeks.
Very disappointed.
Dear D'angelo,
Thank you for taking the time to share your thoughts about our app. We sincerely apologize for any inconvenience you've encountered and appreciate your patience as we work to resolve this matter.
Please be assured that your concerns have been escalated to our internal team for a thorough review. We understand the importance of efficient order placement and fulfillment for your business, and we want to ensure that every aspect of our app meets your needs.
A member of our team has reached out to discuss the challenges you've faced in more detail. We eagerly await your response so we can assist you further and address any outstanding issues.
Thank you for placing your trust in us. We are dedicated to ensuring your satisfaction and success.
Warm regards,
The Zopi Support Team
worst app ever used
Dear Shray,
Thank you for taking the time to share your feedback about our app.
To ensure we address the challenges you've faced effectively, a member of our team has reached out to gather more details. Our dedicated agent is looking forward to your response to discuss your experience further and explore how we can make things right.
Thank you for giving us the opportunity to serve you, and we hope to hear from you soon.
Warm regards,
The Zopi Support Team
Not impressed at all. I've just checked approx 50% of the 35 items listed on my shopify platform (after my first order set alarm bells ringing). Every item viewed so far will cost at least 20% more than the Zopi list price (the order that raised the alarm was +35%.
Dear Customer,
We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to enhance our service.
Our team is dedicated to resolving any problems or difficulties you may have faced and we have verified that your issue has been forwarded to our Internal team. One of our representatives has contacted you to discuss your feedback in more depth.
We hope to receive a response from you so that we can provide you with the assistance you need.
Thank you for your trust and we wish you all the best!
Sincerely,
The Zopi Support team.
Very Poor, it is the only app I use that I does not load most times I try to adjust my products. I am uninstalling for that issue.
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously to improve the service.
Our team is committed to addressing any concerns or issues you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team.
Great plugin but the fact it only limited the price sync of products is a killer and will use another plugin. YOu can have 5000 mapped products, but the price only syncs with 15 products. Why. Be warned.
Hi!
Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.
Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail.
Hopefully, we will hear back from you so that we can offer the support that you deserve.
Thank you for giving us a chance and we wish you all the best!
Best regards,
The Zopi Support team