Zopi ‑ AliExpress Dropshipping
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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DO NOT USE THIS APP IF YOU ALREADY HAVE OBERLO!
Changing over is terrible
The customer support have no idea what they are doing and the app is buggy
Hi there,
Firstly, we apologize for this inconvenience may have caused to your store.
I am Ken from FireApps Ali Orders support team, and I did check your concern carefully.
Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it.
This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product.
Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it.
If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this.
In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated.
Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app.
Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app.
I hope this might be helpful for you.
Please send us a ticket to our app chat box if you need some more help.
Regards,
Ken.
even after you say there was a big update, its missing so much basic fucntionality making it unusable. 1. it is impossible to replace products without wiping out all of your product descriptions!!! this is madness, why dont you have a checkbox to not overite the description, do u think anyone can use this funtjon like this? 2. the graph on the homepage only shows revenue. this is 100% useless without also showing cost of product, how does anyone know the profit of their site? als you have this data, just add it. It is bizarre this app is launched while it works so badly.
Not impressed at all. I've just checked approx 50% of the 35 items listed on my shopify platform (after my first order set alarm bells ringing). Every item viewed so far will cost at least 20% more than the Zopi list price (the order that raised the alarm was +35%.
Dear Customer,
We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to enhance our service.
Our team is dedicated to resolving any problems or difficulties you may have faced and we have verified that your issue has been forwarded to our Internal team. One of our representatives has contacted you to discuss your feedback in more depth.
We hope to receive a response from you so that we can provide you with the assistance you need.
Thank you for your trust and we wish you all the best!
Sincerely,
The Zopi Support team.
The worst app I have ever used. The support for the app is terrible. Orders I placed for my customer were sent to wrong address. I set the "shipping from origin" to USA, However, when my customer ordered, even though the order showed shipping from USA, it was shipping from China. Do not use this app.
Hi there,
This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.
Firstly, I did check from our chat system, and found that Petey provided explanation to you in a previous chat that our Ali Orders app can only help you fulfill the information on AliExpress (AE) -> order the item for you, then sync the information from AE to Ali Orders app (and your Shopify store as well). That means our Ali Orders app could not manage about the shipping matter. It belongs to your AE's supplier, and out of our support scope.
Besides, since you did re-install our app, please feel free to contact us if you have any further concerns on this.
Thank you for your understanding.
Regards,
Lynn
Waited for more than 5 hours for recieving the verification mail.. and contacted the help team many times with no reply
Hi! This is Ryth from the Ali Orders team.
Thank you for submitting a review for our app, and sorry for the unwanted experience.
Here at Ali Orders we always try our best to deliver the best experience possible for all of our customers. Hopefully, we will hear back from you so that we can offer the support that you deserve, along with some useful tips and knowledge for your dropshipping business.
Thank you for giving us a chance and we wish you all the best!
I tried to be patient because this app has potential.
Common and frequent problems:
- Product import issues: some import with $0 pricing, have fun with the clients buying one item for $20 and 47 other items for $0.
- App doesn't update Shopify with tracking numbers automatically. Have fun with 500% more emails from clients asking for an update on tracking information.
- Some orders are completely missed, you won't noticed until you review the orders manually or the client complaints. Have fun knowing you lost money instead of making money, two weeks later.
- If you have oberlo installed forget about it, it will load all the products and orders from oberlo even though you have no ability to do anything with those orders from the aliorder's dashboard, what's the point of this? who is the genius who came up with this idea? But to make things interesting some orders do overlap so for the fun of it I have to double check every single AliOrder orders with Oberlo to make sure there's no overlap and I do not end up shipping out two orders to the same client.
It seems like the Ali Orders app orders is more concerned with trying to steal Oberlo clients to their platform than providing a working product that caters to their client needs.
I do see them trying to improve the app and make improvements but in my opinion they should have not launched the app if the basic functionalities don't work.
Unfortunately, the product cannot be transferred from the category page of the application. I have not been able to transfer products for more than 1 week
Hi CHILMI,
Here's Brian and we sincerely apologize for the inconvenience caused.
First of all, we're so sorry for late response. Secondly, the error when pushing your products from our app to Shopify, it's because of synchronization system between Ali Order and Shopify, I have seen it's now working fine.
You are having an active chat with my colleague, please let them know if you need further support.
Regards,
Brian
Ali Orders - AliExpress Dropship Support Team
Can not set up shipping. The customer receieving mistakes during check out
Hi Anthony!
Thank you for submitting a review of our app! We value your feedback and want to address your concerns.
We understand that you received a notification on Shopify which caused some confusion and want to clarify that this notification was not generated by Zopi, but was due to certain settings on Shopify. Zopi is designed to help you import products from Aliexpress to your store and assist in fulfilling these orders with just a few clicks, without altering any settings on Shopify.
We did respond to your initial concern, but it seems you may not have received our response. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email.
We look forward to resolving this matter to your satisfaction.
Best regards,
The Zopi Support team
Can't actually add products to store without overpaying. Free plan is useless
Hi! Thank you for your review!
We appreciate your feedback on our Free subscription plan. We understand that it may not be the right fit for everyone, but we believe that it offers a good value for those who are looking for a basic set of features.
We're always working on improving our app, and we're always looking for ways to make our Free subscription plan more useful. If you have any suggestions for how we can improve, please do let us know as one of our representatives has reached out to you.
Thank you so much for your time!
The Zopi team
Customer service would not refund anything. saying there policy restricts it. only had the app for 3 hours and there are no UPC or GTIN information provided to attach to platforms. no products purchased or sold.