Zopi ‑ AliExpress Dropshipping

Zopi ‑ AliExpress Dropshipping

レビュー (2,539)

総合評価
4.8
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年1月16日

I cannot find a way to cancel this subscription. I know how to delete the app, but that may not cancel my subscription and monthly billing.

Le Shop
カナダ
アプリの使用期間:約2ヶ月
Zopi ⭐が返信しました 2024年1月17日

Hi!

Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service.

Our team is committed to addressing any concerns or issues you may have encountered and we have confirmed that you successfully canceled your plan with us. One of our agents has reached out to you to discuss your feedback in more detail.

Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!

Best regards,
The Zopi Support team.

2023年8月9日

i have subscribe to one year basic plan i have incidentally uninstall the application
and after few weeks when i am tried to install they are again demand to approve basic plan for one year be careful it is fraud application
Evidence
Current billing cycle: Jul 20, 2023-Aug 19, 2023
Apps
(2 items)
$145.29
Ali Orders
$139.30
Basic: 2023-07-27 - 2024-07-27

DOG TOYS
パキスタン
アプリの使用期間:約1ヶ月
Zopi ⭐が返信しました 2023年8月10日

Hello Adeel,

Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. However, please let me explain.

The reason the app asked you to re-authenticate the charge is that you had uninstalled the app, and then re-installed it. Please rest assured, the charge will not be doubled. In fact, the Shopify bill that you receive will only contain one subscription charge from Ali Orders. Hope this can clear out any misunderstanding.

I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve.

Kind Regards,
Ali Orders team

2018年10月14日

Why they do something like this waste my time... filling all the Products and then the don't really are placed.. ali orders Support move your ass and make it work like oberlo, if you give this service then make it good.

WOOKEA.
スイス
アプリの使用期間:約1ヶ月
2019年8月21日

So I decided to mix it up with some of my stores from Oberlo. It has been a nightmare. When I place my orders from Ali Express the orders do not auto-populate and I am forced to enter order numbers manually. The customer service reps are clueless and keep giving me the wrong answers. The app is decent but it is just little issues here and there. I have to slow my orders down because I cannot enter order numbers manually and the sad part is nobody really knows how to fix the issue.

MelaninGirlsRock
アメリカ合衆国
アプリの使用期間:約1ヶ月
Zopi ⭐が返信しました 2019年8月21日

Hi Eddy,

I'm Johnson from FireApps Customer Support team, and I am very sorry for any inconvenience may have caused to you.

Actually I've followed up on your ticket 3 times in last 3 days, but there was no response from your side. Also it is good to know that my colleague, Anna, is working with you currently, and hopefully we will figure out a resolution at the earliest.

Thank you for your understanding.

Cheers,
Johnson

編集日:2023年9月20日

The features in the free section are amazing! I have tried most of the big name dropshipping apps and this one is my favorite so far. I fully recommend!

I went with Paid version and was billed twice. I brought it up to them and they showed me where i was billed twice and still refused to work with me. I didnt want the service to begin with I had closed down my store a couple days after paying for service the first time but I didnt know that closing a store doesnt close the links from ali orders so i had to go back in and activate the store to delete items from ali and they charged me again. I brought this to their attentiont but they claim they didnt happen although my paypal and my shopify as well as ali orders screenshot all say i was charged twice. Not happy with this company and their customer service!

myWOOFpak
アメリカ合衆国
アプリの使用期間:約1ヶ月
2019年11月12日

THIS APP IS THE WORTS, DON'T USE IT, when you order with this app it register only 40% of the order you place, so if you are not VERY CAREFUL you might pay 2 times for the same order. then tracking code auto update doesn't work cause ofc as i said it doesn't sync orders..so you have to do it manually, fullfillment barely work, when you partially refund a customer for an item the app doesn't even register it, or if you just refund a customer it doesn't register it so you have to keep attention cause otherwise you will place the order, this app just create so much confusion, everytime out of sync, it actually MAKE YOU LOSE MONEY, funny part eh? i would never go in my life with autofullfillment package for 29$ month, THERE IS NO REASON TO USE THIS APP AND NOT OBERLO, only reason is if oberlo doesn't let you import a product, then i m sorry, this app is litteraly shit

RaceCube
イタリア
アプリの使用期間:約1ヶ月
Zopi ⭐が返信しました 2019年11月12日

Hi Jimmy,

I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

Actually I tried to follow up with you 3 times without response, so I am going to do it again via our existing live chat for better response, and look forward to hearing from you soon.

If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io

Have a great day.

Cheers,
Johnson

2018年10月14日

Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...
Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...

YuniverStore
アメリカ合衆国
アプリの使用期間:約1ヶ月
2019年4月3日

Missing orders between my store and AliOrders. Customer support NOT helpful - asking the same questions over and over again and providing no solution. There's a reason Oberlo is the leader in order fulfillment and not these jokers.

The Water Proof Bag
カナダ
アプリの使用期間:29日
Zopi ⭐が返信しました 2019年4月8日

Hi,

Thanks for your honesty with the feedback for our app, therefore, we can improve our app better in the future.

FYI, we have done updating your orders status and it should be worked 4 days ago with the support by Ken and it should be worked now, would you mind helping me to check again please?

Once again, we apologize for this inconvenience may have caused to your store.

And please get back to us if you need some more help.

Have a good day for you my friend!

Best Regards,
Ken

2021年2月25日

没有同步订单,而且网页非常卡。没有一点点体验,所以我弃了,换别的应用去了。不太明明白为什么非要写满一百字,非常恶心。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

ShopNow@shopping
中国
アプリの使用期間:25日
Zopi ⭐が返信しました 2021年2月25日

Hi there,

Here's Stella from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused.

In relation to your issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Besides that, you please explain your issue as "the webpage was very stuck" in details, so we can help you further.

You are having an active chat with my colleague, please let them know if you need further support.

Regards,
Stella
Ali Orders - AliExpress Dropship Support Team

2023年6月24日

I uninstalled the app before the billing date yet it still billed it's self. Please explain this for me

OriginalsHome
南アフリカ
アプリの使用期間:18日
Zopi ⭐が返信しました 2023年6月26日

Hi Zukisa! This is Jennie from the Ali Orders team

Thank you for submitting a review for our app, and sorry for the unwanted experience.

Let me clarify that the subscription was active from the moment you chose the plan until the end of your billing cycle. And it was charged only 1 time during the cycle on the Shopify billing date.

I hope this clears things up and I would like to assure you that we are having a dedicated agent that is always ready to explain and support you thoroughly in this case. Hopefully, we will hear back from you so that we can offer the support that you deserve.

Thank you for giving us a chance and we wish you all the best!