Zopi: AI AliExpress Dropship
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She took her time to investigate and came back with helpful information and updated the item for me.
Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.
I was able to get help with answers to my questions. Customer Service was polite and professional.
So where do i start .......
Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !!
I was advised by shopify experts on a forum to avoid & this is why .....
Dear Sam,
We sincerely apologize for any inconvenience you have experienced.
We greatly value the insights from our customers and are committed to continuously improving our service. Your concerns have been investigated by our internal team.
One of our representatives reached out to you shortly to discuss your feedback in more detail and to ensure we address any issues you may have encountered.
We appreciate your patience and look forward to resolving this matter to your satisfaction.
Thank you for your trust in us.
Best regards,
The Zopi Support Team
The team has been proactive in helping me with my need. Great service and much patience! appreciate all your support!
I want to thank Vivian for the support and information that have given me. She was very patient and understanding. I hope I get her support again.
Dear James,
Thanks for updating the review and I’m contacting you to learn more about your recent experiences with us and whether you are having any difficulties while setting up the app.
Your feedback will matter a lot to us as we are always looking for ways to improve our app and want to make your experience with our app as effortless as possible.
We did send you messages in the app. Hopefully, we can hear from you soon.
Kind Regards,
The Ali Orders team
Amazing support, very fast and very helpful. Thank you Azalea!!
great app! but the amazing support from support agent Ross was out standing. no other words to add! thank you Ross for the support keep up the good work.
It is wonderful to work with the Scarlet of Zopi support team. They are good at what they are doing
Daisy was lovely and super helpful. Completely solved my issue!
