Reseñas (292)
Refinar
-
Por calificación
Reviews are not working in my theme!! How can I solve this??? I need the reviews because I pay for this. Where it is??
Dear Merchant,
We are sorry that you had to face this issue.
This problem that you are reporting falls under the category of 'custom installation'. You are using a custom theme and with changes that you make to your theme, our app code is modified, resulting in these issues. This is not in our control.
We have fixed the issue for you again, as we had done the last time after you had modified your theme. Please check and let me know if it is rectified.
If you plan to make any theme changes in the future, and if you run into any issues with the review widget, please drop us an email and we will be glad to assist you with the custom installation.
Stay Safe,
Arpit
Team Zegsu
=============
Dear Merchant,
We have sent you multiple emails but have not received any response. We would really appreciate it if you could please let us know if the issue is resolved. If you need any further help, please feel free to reach out to us.
Thanks
Arpit
Team Zegsu
easy helper!!!! She helped me get straight to the point. Also, it didn't even take that long to respond to my message. Thank you so much for helping me Evelyn and thank you guys for the support!
Dear Merchant,
Thank you for taking the time to share your positive experience with our support team. We're thrilled to hear that our representative, Evelyn, was able to provide you with quick and effective assistance and that you found her to be a helpful and easy helper.
Please don't hesitate to reach out to us again if you have any further questions or concerns. We're always here to help and ensure that you have a positive experience with Ali Reviews.
Thanks
Arpit
They actually helped me on the backend customer to my liking. Would recommend to any new or experienced user, phenomenal application.
Thank you for your review. We are thrilled to know that AliReviews is adding value to your store.
We wish you all the success in your business.
Thanks
Arpit
Team Zegsu
I used this app to help me with my website layout. I had amazing customer service and they even helped me upload the stars to my site manually. 10/10 would recommend it.
Im trying to reach the costumer service for quite 4 days. There is no reponse at all and im not on the free version. I pay 10$ for this very simple app and dont get any response of questions. I really dont recommend this app. Its completly buggy and as I said no costumer service. Trust me guys, dont get this app and seach for a alternative.
Dear Merchant,
We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved.
That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted.
Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored.
We once again apologize for the delay in response and we thank you for your continued support.
For any further help, please feel free to reach out to us.
We wish you all the success in your business.
Thanks
Arpit
Team Zegsu
good job Flora for assisting my problem issue with the app , this app help me for my business thank you
Muy buena aplicación para importar reseñas de Aliexpress (incluso Amazon) te lo hace mas facil todo y te traduce al español automaticamente. Tube unos problemillas con la integración de la app pero gracias al buen soporte que tienen lo solucionaron, ojalá se pueda ordenar los productos por valoración en un futuro!
Estimado comerciante,
¡Gracias por sus comentarios positivos sobre AliReview! Nos alegra saber que nuestra aplicación te resultó útil para importar reseñas de AliExpress y Amazon, así como para traducirlas automáticamente al español. También nos complace que nuestro equipo de soporte haya podido ayudarlo a resolver los problemas que tuvo con la integración de la aplicación.
Tomamos en cuenta sus sugerencias y comentarios, y nos complace informarle que ya estamos trabajando en la posibilidad de ordenar productos por calificación en futuras actualizaciones. Agradecemos su confianza en nosotros y esperamos seguir siendo de utilidad para usted en el futuro.
Gracias
Arpit
iTS A GOOD APP, BUT IT DOES HAVE SOBE ISSUES... EVERY TIME YOU EDIT, IT CHANGES THE NUMBERS OF STARTS TO 1, SO YOU GOTTA DO IT MANUALLY BACK TO THE ACCTUAL PONTUATION... AND THERE IS NO WAY TO EXPORT FROM IT DATABASE FOR IMPORTING WHEN YOU DO ANOTHER STORE... MUST DO THE JOB AGAIN... EXPORT AND FIX THE EDITING ISSUE OF THE STAR CHANGING PLEEEASE
Hello,
Sorry to hear that you have faced some problems with our app.
I would like to let you know that we have a phone, chat, and email support and you can contact us anytime if you are in a need of help. Unfortunately, we did not receive any communication from you on these channels, and we weren't aware of the problems you have highlighted here.
I have sent you an email and would kindly request you provide us with the details of the issues you're facing and I will personally check and help you out.
Thanks
Arpit
Team Zegsu
I have installed the app recently. I find it easy and simple to get going within short span of time . Presently i'm using the basic free plan with limited access to features. I would recommend the 2 of you (the founders) given the apps is pretty new and not many users, to consider open up more features(editing, more reviews etc) to attract more users, which would look appealing for freshers like me. Best of luck.
Thank you for your review. We are glad to know that you are enjoying using AliReviews.
We offer a free plan to all our merchants to get to know and try out the app. The free plan gives you access to a host of features that are useful for merchants who are just starting out.
You can always switch to the paid plans to leverage the premium features that will definitely be beneficial when you are ready to grow your business.
Stay safe,
Arpit
Team Zegsu
I love this app, is help me a lot, thanks for price, assistente and cooperation, thank you so much. i recomend
Thank you for reviewing Ali Reviews app on the Shopify App Store. We appreciate and value your feedback :)
We just wanted to check with you if you have any suggestions for improving our app? If you need any help, please let me know, and I will personally assist you.
We want to improve your experience with the app further, to a truly 5-star experience :)
Awaiting your response.
Stay safe!
Arpit
Zegsu Support