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Very very very very very helpful app to use thank you so much for the cooperation from this app to my personal use
Keep up the good work. Your app is very user friendly and works as described.
NOTE: Giving 4 Stars since the CSV template needs improvement. If you do not use the Country field on the product pages, then why ask for the country? Also don't see any reason to use the dd/mm/year field. Month and year should be sufficient.
Good job on the app.
Excellet and easy to use
and the customer chat service is crazy af, as they give u a solution immediately damn.
They helped me so fast! No 5 minutes went by and they changed everything I had asked them to! Easy to find support section! I love the design and all features! Would definitely recommend! thank you again so much! I´m so happy.
Thank you for your review. We are glad to have helped you out! We wish you all the success in your business :)
Stay safe,
Arpit
Team Zegsu
very helpful, one of the best review apps out there. i messaged for some assistance and someone was there to help me within seconds.
really helpfull for anyone who is looking to improve their reviews for the product and easily upload the reviews.
Thank you for your review. We are glad to know that you were able to showcase product reviews easily on your store with our AliReviews app. We wish you all the success in your business :)
Stay safe,
Arpit
Team Zegsu
Great app. Although I was having a problem getting the stars on my collection page the support team fixed it for me. Recommended.
Thank you for your review of Alireviews! We're thrilled to hear that you're enjoying the app and that our support team was able to resolve the issue you were experiencing with the stars on your collection page. Our goal is always to provide top-notch support and ensure that our users have the best experience possible with our app. Thank you for recommending Alireviews, and please don't hesitate to reach out if you have any further questions or concerns.
Thanks
Arpit
Team Zegsu
it-s great and really easy to use, doesn-t complicate anything at all. The chat support team responds quickly and it-s really attentive.
I got the $10 subscription so I could import unlimited reviews from amazon. I found out I could only import 70 reviews for 1 product. So, it couldn't do what I specifically wanted and paid for. There was no trial version and no way for me to get a refund so I contacted them through chat support.
This was the Customer Chat log I had with them. A complete joke. Don't waste your money. I could care less anymore if I get the refund or not.
Visitor 07:11 PM
can i get a refund?
Evelyn Smith 07:11 PM
Thank you for your message.
May I know when you subscribed to Premium Plan?
Visitor 07:12 PM
like 10min ago
Evelyn Smith 07:13 PM
Once subscribed, we cannot process the refund for the Premium plan.
Visitor 07:14 PM
lol then why did you even ask me when i subscribed then?
are you just messing with me then?
Evelyn Smith 07:14 PM
May I know the reason for canceling the subscription?
Dear Merchant,
I hope this message finds you well. My name is Arpit, and I am the co-founder here at AliReviews. I recently came across your review of our app and I feel deeply concerned about the inconvenience you've faced.
Firstly, I'd like to offer my sincerest apologies for the negative experience you had with our support agent, Evelyn. We strive to provide excellent customer service and it seems we have fallen short in this instance. Please rest assured that I will be personally addressing this issue with Evelyn to understand what went wrong, and to ensure this type of misunderstanding doesn't happen in the future.
Regarding your request for a refund, I am sorry for the confusion earlier. Please allow me to clarify that although we generally do process refunds for our Premium plan once subscribed, depending on the scenario. we understand that every situation is unique and should be considered individually. Given the circumstances, we are ready to process a full refund for your subscription. We value your business and your satisfaction is our top priority.
I also noticed that we sent a previous email to address your concerns, but it seems like we didn't get a response. We apologize if there was any confusion or if our message didn't reach you. If you have any further questions or concerns, please do not hesitate to reply to this email or reach out to us at our support line.
Please let me know if you'd like us to take a look at the problem you are facing or just process your refund.
Thank you for your understanding, and once again, we are truly sorry for any frustration caused. We hope we can make things right and regain your trust in our services.
Best regards,
Arpit
Co-Founder - AliReviews
Horrible experiencia con esta aplicacion, da fallos constantemente, a veces te importa reseñas y otras veces no. La he desisntalado y en la app store me sigue dicieno que esta instalada. Ahora ya no la puedo instalar ni usar mas
Dear Merchant,
We are sorry to hear about your negative experience with AliReviews. We apologize for any issues you have encountered with the app crashing, and we understand how frustrating this can be.
We would like to reassure you that we are available 24/7 via email, phone, and chat support to address any concerns or issues you may have with our app. However, it appears that you have not contacted us through any of these channels to report this problem.
We have now sent you an email to try and understand the issue in more detail and see if there is anything we can do to fix it for you. We value your feedback and are always open to finding solutions to improve the customer experience.
We hope to hear from you soon and resolve this issue to your satisfaction.
Sincerely,
Arpit
Team Zegsu
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Estimado comerciante,
Lamentamos escuchar acerca de su experiencia negativa con AliReviews. Pedimos disculpas por cualquier problema que haya encontrado con el bloqueo de la aplicación y entendemos lo frustrante que puede ser.
Nos gustaría asegurarle que estamos disponibles las 24 horas del día, los 7 días de la semana por correo electrónico, teléfono y soporte de chat para abordar cualquier inquietud o problema que pueda tener con nuestra aplicación. Sin embargo, parece que no nos ha contactado a través de ninguno de estos canales para informar este problema.
Le hemos enviado un correo electrónico para tratar de comprender el problema con más detalle y ver si hay algo que podamos hacer para solucionarlo. Valoramos sus comentarios y siempre estamos abiertos a encontrar soluciones para mejorar la experiencia del cliente.
Esperamos saber de usted pronto y resolver este problema a su entera satisfacción.
Atentamente,
Arpit
Equipo Zegsu