AliReviews: Ali Reviews App , 274件のレビュー

総合評価
4.6
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の10%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の8%は1つ星です
2024年2月19日

Thanks to
Evelyn Smith she helped me to add my reviews on Products

GearTech
ギリシャ
アプリの使用期間:16日
2024年1月4日

I had such a great experience with the chat agent, she was very helpful and helped me out to set up the reviews in my shopify store

Housy
コロンビア
アプリの使用期間:2ヶ月
2024年4月11日

great customer service on live chat, solved my problem so quick. thnkas

Neck Eaze
イギリス
アプリの使用期間:11日
2024年4月1日

great app. The only feature I dont like is the review popup. should have an option to manage how often it appears after customer close it.

mini&spark
コロンビア
アプリの使用期間:4日
2024年1月5日

Very good support service. Thank you. They helped me figure out why imported reviews weren't showing up on the page.

XenBee
アメリカ合衆国
アプリの使用期間:21日
2024年2月8日

the best one, it was really helpful

Botanicsite
イギリス
アプリの使用期間:約1ヶ月
2024年1月29日

Here on this app i bought the 10 dollar version and my customers cant even see the reviews that i imported im here to ask for help on how to get the reviews to show up in my store. Thanks

Followoasis
レバノン
アプリの使用期間:17日
Zegsu Software Solutions LLPが返信しました 2024年1月30日

Dear Merchant,

Thank you for reaching out and for choosing the premium version of our app. We understand how important customer reviews are for your store's credibility and are here to ensure that they are displayed correctly for your customers to see.

We apologize for any inconvenience you might have experienced with the visibility of your imported reviews. To address your concern efficiently, we have responded to your support ticket with a request for collaborator access to your store. This will allow us to directly investigate and resolve the issue.

For immediate assistance in the future, we encourage you to take advantage of our live chat support available within the app. Our team is readily available there to provide real-time solutions to any challenges you may encounter.

Rest assured, we are committed to helping you optimize the use of our app and ensuring your satisfaction. Please check your email for our response and further instructions on granting collaborator access.

Thank you for your patience and cooperation.

Best regards,
Arpit
Team Zegsu

2024年4月23日

I installed this app this does not work they charged $9.99 and I asked why reviews not importing they said developer team checking i submit a ticket on 18th Apr today is 24 Apr they are saying we are working on it. Worst services ever.

THE CASTLE DECOR®
インド
アプリの使用期間:8日
2024年1月27日

- Abigail Wright
Very helpful and straight to the point. Great customer service, my issues were resolved in minutes.
Thankyou!

Croots
イギリス
アプリの使用期間:9日
2023年12月6日

Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app.

Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience.

Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!!

Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility.

Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.

AROLORA
中華人民共和国香港特別行政区
アプリの使用期間:約3年
Zegsu Software Solutions LLPが返信しました 2024年1月2日

Dear valued user,

Thank you for taking the time to share your candid feedback about your experience with our app. We deeply regret to hear that your interaction with the app was less than satisfactory. Your insights are invaluable to us as we strive to enhance our service.

We want to inform you that we are currently working on a comprehensive redesign of our app to address the concerns you've highlighted. We aim to make the app more robust, intuitive, and user-friendly. This redesign will focus on improving the user interface to ensure smoother navigation and easier access to key features, making the overall experience more enjoyable and efficient.

Regarding the issue of exporting reviews, we understand the importance of this feature and are diligently working to incorporate it in our upcoming update. We recognize the value these reviews hold for our users and are committed to making this process as seamless as possible.

We are also enhancing the search functionality to ensure it provides accurate and relevant results, aligning with the core purpose of our app. This improvement is a top priority for us, as we understand its critical role in the app's utility.

Furthermore, we acknowledge the need for clearer guidelines and instructions within the app. To address this, our redesign will include more explicit instructions and guidance, assisting users in navigating the app effectively and making the most out of its features.

Your feedback is a crucial part of our development process, and we are grateful for the opportunity to make necessary improvements. We are committed to delivering a product that not only meets but exceeds your expectations.

Please feel free to reach out to our support team if you have any more suggestions or need assistance with any other issues. We are here to help.

Thank you once again for your valuable input.

Warm regards,
Arpit from Zegsu