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Reviews are not working in my theme!! How can I solve this??? I need the reviews because I pay for this. Where it is??
Dear Merchant,
We are sorry that you had to face this issue.
This problem that you are reporting falls under the category of 'custom installation'. You are using a custom theme and with changes that you make to your theme, our app code is modified, resulting in these issues. This is not in our control.
We have fixed the issue for you again, as we had done the last time after you had modified your theme. Please check and let me know if it is rectified.
If you plan to make any theme changes in the future, and if you run into any issues with the review widget, please drop us an email and we will be glad to assist you with the custom installation.
Stay Safe,
Arpit
Team Zegsu
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Dear Merchant,
We have sent you multiple emails but have not received any response. We would really appreciate it if you could please let us know if the issue is resolved. If you need any further help, please feel free to reach out to us.
Thanks
Arpit
Team Zegsu
easy helper!!!! She helped me get straight to the point. Also, it didn't even take that long to respond to my message. Thank you so much for helping me Evelyn and thank you guys for the support!
Dear Merchant,
Thank you for taking the time to share your positive experience with our support team. We're thrilled to hear that our representative, Evelyn, was able to provide you with quick and effective assistance and that you found her to be a helpful and easy helper.
Please don't hesitate to reach out to us again if you have any further questions or concerns. We're always here to help and ensure that you have a positive experience with Ali Reviews.
Thanks
Arpit
Abigail Wright was patient and professional. Highly recommended and certainly worth considering for promotion
Perfect support super cool App, looks great on the website and I got my questions answered in seconds. Highly recommend this App.
They actually helped me on the backend customer to my liking. Would recommend to any new or experienced user, phenomenal application.
Thank you for your review. We are thrilled to know that AliReviews is adding value to your store.
We wish you all the success in your business.
Thanks
Arpit
Team Zegsu
I used this app to help me with my website layout. I had amazing customer service and they even helped me upload the stars to my site manually. 10/10 would recommend it.
Im trying to reach the costumer service for quite 4 days. There is no reponse at all and im not on the free version. I pay 10$ for this very simple app and dont get any response of questions. I really dont recommend this app. Its completly buggy and as I said no costumer service. Trust me guys, dont get this app and seach for a alternative.
Dear Merchant,
We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved.
That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted.
Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored.
We once again apologize for the delay in response and we thank you for your continued support.
For any further help, please feel free to reach out to us.
We wish you all the success in your business.
Thanks
Arpit
Team Zegsu
It's good and easy to use
perfect
Muy buena aplicación para importar reseñas de Aliexpress (incluso Amazon) te lo hace mas facil todo y te traduce al español automaticamente. Tube unos problemillas con la integración de la app pero gracias al buen soporte que tienen lo solucionaron, ojalá se pueda ordenar los productos por valoración en un futuro!
Estimado comerciante,
¡Gracias por sus comentarios positivos sobre AliReview! Nos alegra saber que nuestra aplicación te resultó útil para importar reseñas de AliExpress y Amazon, así como para traducirlas automáticamente al español. También nos complace que nuestro equipo de soporte haya podido ayudarlo a resolver los problemas que tuvo con la integración de la aplicación.
Tomamos en cuenta sus sugerencias y comentarios, y nos complace informarle que ya estamos trabajando en la posibilidad de ordenar productos por calificación en futuras actualizaciones. Agradecemos su confianza en nosotros y esperamos seguir siendo de utilidad para usted en el futuro.
Gracias
Arpit