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評価順
Here on this app i bought the 10 dollar version and my customers cant even see the reviews that i imported im here to ask for help on how to get the reviews to show up in my store. Thanks
Dear Merchant,
Thank you for reaching out and for choosing the premium version of our app. We understand how important customer reviews are for your store's credibility and are here to ensure that they are displayed correctly for your customers to see.
We apologize for any inconvenience you might have experienced with the visibility of your imported reviews. To address your concern efficiently, we have responded to your support ticket with a request for collaborator access to your store. This will allow us to directly investigate and resolve the issue.
For immediate assistance in the future, we encourage you to take advantage of our live chat support available within the app. Our team is readily available there to provide real-time solutions to any challenges you may encounter.
Rest assured, we are committed to helping you optimize the use of our app and ensuring your satisfaction. Please check your email for our response and further instructions on granting collaborator access.
Thank you for your patience and cooperation.
Best regards,
Arpit
Team Zegsu
they are so helpful and fast response
Keep up the good work. Your app is very user friendly and works as described.
NOTE: Giving 4 Stars since the CSV template needs improvement. If you do not use the Country field on the product pages, then why ask for the country? Also don't see any reason to use the dd/mm/year field. Month and year should be sufficient.
Good job on the app.
Excellet and easy to use
and the customer chat service is crazy af, as they give u a solution immediately damn.
They helped me so fast! No 5 minutes went by and they changed everything I had asked them to! Easy to find support section! I love the design and all features! Would definitely recommend! thank you again so much! I´m so happy.
Thank you for your review. We are glad to have helped you out! We wish you all the success in your business :)
Stay safe,
Arpit
Team Zegsu
very helpful, one of the best review apps out there. i messaged for some assistance and someone was there to help me within seconds.
really helpfull for anyone who is looking to improve their reviews for the product and easily upload the reviews.
Thank you for your review. We are glad to know that you were able to showcase product reviews easily on your store with our AliReviews app. We wish you all the success in your business :)
Stay safe,
Arpit
Team Zegsu
Great app. Although I was having a problem getting the stars on my collection page the support team fixed it for me. Recommended.
Thank you for your review of Alireviews! We're thrilled to hear that you're enjoying the app and that our support team was able to resolve the issue you were experiencing with the stars on your collection page. Our goal is always to provide top-notch support and ensure that our users have the best experience possible with our app. Thank you for recommending Alireviews, and please don't hesitate to reach out if you have any further questions or concerns.
Thanks
Arpit
Team Zegsu
it-s great and really easy to use, doesn-t complicate anything at all. The chat support team responds quickly and it-s really attentive.
I got the $10 subscription so I could import unlimited reviews from amazon. I found out I could only import 70 reviews for 1 product. So, it couldn't do what I specifically wanted and paid for. There was no trial version and no way for me to get a refund so I contacted them through chat support.
This was the Customer Chat log I had with them. A complete joke. Don't waste your money. I could care less anymore if I get the refund or not.
Visitor 07:11 PM
can i get a refund?
Evelyn Smith 07:11 PM
Thank you for your message.
May I know when you subscribed to Premium Plan?
Visitor 07:12 PM
like 10min ago
Evelyn Smith 07:13 PM
Once subscribed, we cannot process the refund for the Premium plan.
Visitor 07:14 PM
lol then why did you even ask me when i subscribed then?
are you just messing with me then?
Evelyn Smith 07:14 PM
May I know the reason for canceling the subscription?
Dear Merchant,
I hope this message finds you well. My name is Arpit, and I am the co-founder here at AliReviews. I recently came across your review of our app and I feel deeply concerned about the inconvenience you've faced.
Firstly, I'd like to offer my sincerest apologies for the negative experience you had with our support agent, Evelyn. We strive to provide excellent customer service and it seems we have fallen short in this instance. Please rest assured that I will be personally addressing this issue with Evelyn to understand what went wrong, and to ensure this type of misunderstanding doesn't happen in the future.
Regarding your request for a refund, I am sorry for the confusion earlier. Please allow me to clarify that although we generally do process refunds for our Premium plan once subscribed, depending on the scenario. we understand that every situation is unique and should be considered individually. Given the circumstances, we are ready to process a full refund for your subscription. We value your business and your satisfaction is our top priority.
I also noticed that we sent a previous email to address your concerns, but it seems like we didn't get a response. We apologize if there was any confusion or if our message didn't reach you. If you have any further questions or concerns, please do not hesitate to reply to this email or reach out to us at our support line.
Please let me know if you'd like us to take a look at the problem you are facing or just process your refund.
Thank you for your understanding, and once again, we are truly sorry for any frustration caused. We hope we can make things right and regain your trust in our services.
Best regards,
Arpit
Co-Founder - AliReviews