AliReviews: AliExpress Reviews

Dear Merchant,

We are sorry that you had to face this issue.

This problem that you are reporting falls under the category of 'custom installation'. You are using a custom theme and with changes that you make to your theme, our app code is modified, resulting in these issues. This is not in our control.

We have fixed the issue for you again, as we had done the last time after you had modified your theme. Please check and let me know if it is rectified.

If you plan to make any theme changes in the future, and if you run into any issues with the review widget, please drop us an email and we will be glad to assist you with the custom installation.

Stay Safe,
Arpit
Team Zegsu

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Dear Merchant,

We have sent you multiple emails but have not received any response. We would really appreciate it if you could please let us know if the issue is resolved. If you need any further help, please feel free to reach out to us.

Thanks
Arpit
Team Zegsu

Hello,

Sorry to hear that you have faced some problems with our app.

I would like to let you know that we have a phone, chat, and email support and you can contact us anytime if you are in a need of help. Unfortunately, we did not receive any communication from you on these channels, and we weren't aware of the problems you have highlighted here.

I have sent you an email and would kindly request you provide us with the details of the issues you're facing and I will personally check and help you out.

Thanks
Arpit
Team Zegsu

Dear Merchant,

Thank you for taking the time to share your positive experience with AliReviews. We're thrilled to hear that you find our app easy to use and that our support team has been helpful and responsive.

Our team strives to provide excellent customer service, and we're glad to see that we were able to meet your expectations. We're also pleased to hear that you believe AliReviews will help boost your sales. We designed our app to help businesses like yours increase their credibility and build trust with their customers through honest and transparent reviews.

Thank you again for your kind words and for choosing AliReviews. If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team.

Best regards,
Arpit
Team Zegsu

Thank you for your review. We are glad to know that AliReviews is adding value to your store.

We wish you all the success in your business :)

Stay safe,
Arpit
Team Zegsu

Sehr geehrter Kunde,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu dem Problem mitzuteilen, dass AliReviews keine Bewertungen in Ihrem Online-Shop anzeigt. Wir wissen, wie wichtig es ist, dass diese Bewertungen für Ihre Kunden sichtbar sind, und sind hier, um Ihnen dabei zu helfen, dieses Problem umgehend zu lösen.

Um Ihnen besser helfen zu können, bitten wir Sie, uns den Mitarbeiter-Zugangscode über die E-Mail mitzuteilen, die wir Ihnen bereits gesendet haben. Dadurch können wir das Problem effizienter beheben und eine schnelle Lösung gewährleisten. Wir schätzen Ihre Mitarbeit in dieser Angelegenheit sehr.

Seien Sie versichert, dass wir uns dafür einsetzen, Ihnen den bestmöglichen Service und Support zu bieten. Wenn Sie sonst noch Hilfe benötigen, lassen Sie es uns gerne wissen.

Wir freuen uns auf Ihre Antwort und sind bestrebt, dieses Problem zu Ihrer Zufriedenheit zu lösen.

Herzliche Grüße,

Arpit
Kundensupport-Team
AliReviews

Dear Merchant,

We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved.

That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted.

Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored.

We once again apologize for the delay in response and we thank you for your continued support.

For any further help, please feel free to reach out to us.

We wish you all the success in your business.

Thanks
Arpit
Team Zegsu