AliReviews: AliExpress Reviews

Dear Merchant,

We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved.

That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted.

Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored.

We once again apologize for the delay in response and we thank you for your continued support.

For any further help, please feel free to reach out to us.

We wish you all the success in your business.

Thanks
Arpit
Team Zegsu

Estimado comerciante,

¡Gracias por sus comentarios positivos sobre AliReview! Nos alegra saber que nuestra aplicación te resultó útil para importar reseñas de AliExpress y Amazon, así como para traducirlas automáticamente al español. También nos complace que nuestro equipo de soporte haya podido ayudarlo a resolver los problemas que tuvo con la integración de la aplicación.

Tomamos en cuenta sus sugerencias y comentarios, y nos complace informarle que ya estamos trabajando en la posibilidad de ordenar productos por calificación en futuras actualizaciones. Agradecemos su confianza en nosotros y esperamos seguir siendo de utilidad para usted en el futuro.

Gracias
Arpit

Hello,

Sorry to hear that you have faced some problems with our app.

I would like to let you know that we have a phone, chat, and email support and you can contact us anytime if you are in a need of help. Unfortunately, we did not receive any communication from you on these channels, and we weren't aware of the problems you have highlighted here.

I have sent you an email and would kindly request you provide us with the details of the issues you're facing and I will personally check and help you out.

Thanks
Arpit
Team Zegsu

Thank you for your review. We are glad to know that you are enjoying using AliReviews.

We offer a free plan to all our merchants to get to know and try out the app. The free plan gives you access to a host of features that are useful for merchants who are just starting out.

You can always switch to the paid plans to leverage the premium features that will definitely be beneficial when you are ready to grow your business.

Stay safe,
Arpit
Team Zegsu

Thank you for reviewing Ali Reviews app on the Shopify App Store. We appreciate and value your feedback :)

We just wanted to check with you if you have any suggestions for improving our app? If you need any help, please let me know, and I will personally assist you.

We want to improve your experience with the app further, to a truly 5-star experience :)

Awaiting your response.

Stay safe!
Arpit
Zegsu Support

Thank you for your review and for bringing the bug to our notice. We were glad to work with you to resolve the issues and offer you a seamless experience using AliReviews - Ali Reviews App.

We wish you all your success in your business.

Stay safe,
Arpit
Team Zegsu

Thank you for your review. We are thrilled to know that AliReviews is adding value to your store.

We wish you all the success in your business.

Thanks
Arpit
Team Zegsu

Estimado comerciante,

Muchas gracias por tus comentarios. Después de señalar este problema, lo solucionamos de inmediato y lo solucionamos ahora. También hemos respondido a su consulta por correo electrónico. Háganos saber si necesita más ayuda.

¡Mantenerse a salvo!
Soporte Zegsu