Ali Reviews: Kudosi Reviews
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I used this app before to order human hair products for a client and the reviews were a great source of information.
L'application est bien, facile d'utilisation. Dommage que l'on peut pas traité l'importation pat lot.
Hi there,
My name is Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience caused.
For this case, you meant you could not import reviews from Ali Express, could you? Otherwise, could you tell us more details about the problem which you’re having trouble with please?
I am looking forward to hearing from you soon.
Best Regards,
Raymond.
The customer service team is very efficient, friendly, and helpful. I was assisted by Vivian for any issue and she was very patient and kind. Another nice thing is that the dashboard is very user-friendly.
Concerns:
-Can't choose individual names for the reviews. In order to import reviews without using an Ali Express product link, they require you to edit a premade CSV file. This file MUST have names in both males and females for the review, can't be one male and then another female.
- In order to import photos from editing the CSV file, you must go through each indiivdual review you've just imported and add the photos manually.
Hello Ferdinand,
This is Vivian from FireApps Customer Support team, and we really appreciate your feedback to our apps.
Moreover, we well-noted your three concerns as the following, and I will bring all them to our Business Development to consider in order to add them in our future releases:
1. Ability to choose individual names for the reviews. We understand that it is troublesome, moreover, for some products that are gender-biased, you may only want to have Female OR Male name.
2. Ability to import photos from editing the CSV file.
This is our technical limitation as mentioned in the below article due to security concern:
https://help.fireapps.io/en/articles/3728129-can-i-attach-pictures-and-or-picture-links-for-reviews-in-csv-file
3. Ability to change the customers' avatar in the review section (as in your conversation with us).
Your contribution is a great help, as we can continue improving the app and providing seamless experience for our users.
If you have any further question, please feel free to contact us via our live chat, or email us at support@fireapps.io.
Warmest regards,
Vivian
Esta aplicación va genial, aunque llevo tiempo intentando reportar un error en el código del e-mail que se manda para valorar la compra y no hay forma de arreglarlo.
Hello Patricia,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
We have tried to follow up many times with you in the past, but never heard a reply back.
In order to sort out your problem, it would be great if you can send us the screenshot, so we can look further which email code you are referring to, and fix it for you ASAP.
Look forward to hearing your reply.
Regards,
Raymond
Awesome app,unfortunatelly the free plan you'll have a big & annoying button that says powered byasd
Fixed my issue quickly & efficiently, would like it if the free plan had a higher review limit however!
Hi there,
Here's Kyle from Ali Reviews. Thank you so much for your review
We have noted your feedback and take it into consideration. Also we have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Ali Reviews even more.
Also I highly recommend you to check our OneCommerce website for the latest news regarding to Ali Reviews and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Kyle
Ali Reviews by OneCommerce
I am so satisfied from the support team they are helpful .once they saw something need edit they noticed me and they made the essentials.
Hi Ahmed,
I'm Richard from Ali Reviews. It sounds like you had a good time with Ali Reviews.
Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.
Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Richard
Ali Reviews by OneCommerce
very useful application !
I recommend
Great app keep it up. keep helping startups to make good integration and promotions. I will be happy to recommend
Hi Cortez,
This is Muffin from FireApps Customer Support team, and it's great to know that you are enjoying our product.
May I know if there was anything you are not satisfied with our app?
Besides, as per my check on your site, the reviews widget was shown up properly, but rating stars were not displayed on all pages though. Thus, would you mind to let me help you in order to add it on?
If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Best Regards,
Muffin
Good product, I recommended it after I used many other apps.
But still, I request them to be faster by responding to customers and I hope they increase the functions for the payment of 9.90$.
Thank you
Hi there,
Here's Eric from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your valuable feedback.
Importantly, to make your experience better, we will keep on improving our services.
In addition, using Ali Reviews combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Eric
Ali Reviews - Product Reviews Support Team