Ali Reviews: Kudosi Reviews

Hi there,

I'm Jay from Ali Reviews.

We’re sorry you did not have a good experience with our product.

1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step.

2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users.

We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io

Best Regards
Jay
Ali Reviews

Hi there,

I'm Jay from Ali Reviews.

Thank you for taking the time to leave us a review. We’re sorry you did not have a good experience with our product.

1. Our app provides Free plan and Paid plans to support the different needs of our valued users. If you face any problems while using the Free plan, we would like to hear more from you so we can provide further assistance.

2. Ali Reviews does not automatically create reviews; the app helps get reviews from some product suppliers' sources or purchasers and keeps the reviews honest. Our support team can help by giving tips on how to get more quality reviews.

We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io

Best Regards
Jay
Ali Reviews

Hola,

Aquí está Lynn de Ali Reviews.
Muchas gracias por tus comentarios y sinceramente lamento el problema que tuviste.
En este caso, probablemente estés teniendo problemas para importar la reseña traducida al español. La razón es que esta configuración se aplicará después de importar las reseñas, por lo tanto, necesitamos volver a importar las reseñas para que la reseña pueda estar en español.
Espero que puedas darnos la oportunidad de volver a verificar tu problema más a fondo después de haber reinstalado la aplicación Ali Reviews. Por favor ayúdenme a ir a la aplicación >> buscar "Reseñas de Ali" >> y reinstalarla, luego, podemos verificarlas para explicarlas y resolverlas por usted.
También proporcionamos más detalles sobre cómo utilizar esta función a su correo electrónico
Espero tener cambios que te ayuden más a usar la aplicación sin dificultad.
Espero ansioso por saber de ti.
¡Muchas gracias!

Saludos,
Lynn

Hi Ellen,

Here's May from Ali Reviews.

On behalf of the team, I sincerely apologize for the inconvenience caused to you.

According to the policy, the app does not allow editing reviews. Our support agent tried to explain and provide a workaround solution to solve your concern. However, I understand that you might be confused.

One of my teammates is contacting you via live chat to offer more assistance. We are looking forward to hearing from you

If you have any further questions, please feel free to contact us via our live chat or email us at support@fireapps.io

Regards,
May
Ali Reviews by OneCommerce

Hi Roger and BareMotion Barefoot team,

Here's Thomas from Kudosi support team.
Thank you for your feedback to our app and really appreciate your comment so we could improve the app better.
Regarding the issue related to review country and date, we would like to share you more information and already sent to your email, I hope you can check it and give us a response and let me know if there's anything you're not clear, we're willing to support,
We hope you will understand.
I am looking forward to hearing from you.

Regards,
Thomas

Dear Alexander,

Here's Muffin from FireApps Customer Support team.

First of all, I'm deeply apology for the inconvenience may have caused to your experience.

Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it.

Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know.

Thanks for your understanding, and look forward to hearing your reply.

Warm regards,
Muffin

Dear Gallen,

Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently.

I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint.

The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).

We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers.

If you have any questions, or any problems regarding our app, please feel free to contact us directly at support@fireapps.io, and we are always happy to assist.

Really appreciate your understanding and forgiveness!

Best regards,
Anna

Hello Togar,

I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced.

In order to fix your issue, please help to create a staff account, send to our mailbox (support@fireapps.io) which will give us enough permissions to check your problem deeper.

Below is the link that will help you to know how to create staff account in case you need it:
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account

Look forward to hearing your reply.

Regards,
Myra.

Hi GUSTAVO,

Here's Erik and we sincerely apologize for this inconvenience causing to your experience.

In relation to your concern, for making it clear the setting as hiding flag as well as icon is available on Essential plan and above, so hope you consider to upgrade your plan to use these settings.

Also as you know that Essential plan is considered as the best choice for most of users, because it brings not only the advance settings like this but also more useful functions to attract buyers' attention on the products. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

I have seen that one of my colleagues has been sending you follow-up emails, please kindly check it and let them know for further support.

Looking forward to hearing from you soon.

Regards,
Erik
Ali Reviews - Product Reviews Support Team