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Stay away from this app if you are using gempages. the new update breaks everything and the reviews are not working. Their support is incompetent and useless. Use Loox Reviews and stay away from this
Hi there,
I'm William from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for your bad experience with us.
Regarding to your concern as following:
1. It is an unexpected integration issue with Gempage. Anytime you changes something in GemPages, our review widget has been disappeared, and we are working proactively with them to have resolution in the next few days.
2. Although our review widget cannot be automatically shown when adding Ali Reviews element from Gempage, we definitely help you add it manually and there are no negative effects with this way. As we have checked your conversation with our colleague and seen that your issue has been resolved . Please let them know if you need further support. Once again we're truly sorry for this inconvenience caused.
Looking forward to hearing from you soon.
Best Regards
William
Ali Reviews - Product Reviews Support Team
the app is not working, not importing reviews from aliexpress, the live support is available but they are not responsive, you will be lucky if you get any reply. terrible customer service.
I have used this app for several weeks. In this time, my reviews have disappeared from my store without explanation. The first 2 times I asked for help and received a generic reply. Both times I had to un-install and re-install the app for the reviews to appear again. Since I don't baby-sit my store, I don't know how long the review were not showing. The third time this happened I just un-installed it.
Hello Simon,
I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you.
I noticed that you only contacted our support team mentioning issue on Alexan Home store, so not sure if you have had any other issue on this store, Alexan Pixel?
On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you?
I am looking forward to hearing from you.
Regards,
Kate
You take more time to respond than the app to load reviews in every languages whereas the settings are right set up. how many coffee am i going to drink ?
Hello Ayhan,
Here's Johnson from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you.
Since we are having an active live chat, please help to reply on it to me for faster response.
Regards,
Johnson
Just use other app and save yourself some money and time. No refund will be given no matter how many times you explain your case.
Hello Annabel,
Here's Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
I did a deep check on your situation, and please let me explain it clearly for you.
First of all, the charge was processed on Shopify side, and when you approved it, Shopify would give you a notice about the price and date of charge. Next, you approved the Essential plan, and used our app in the whole month. Therefore, it is impossible for us to refund this charge.
We truly understand that you feel confused, and upset with the situation. Of course we really want to help you as always, but according to our Policy and Shopify payment Policy, we could not process the refund this time per your request.
Please refer to our Refund policy here for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy
Besides, for your information, we are providing 3 plans (Starter/ Essential/ Premium), and Starter plan is charged for $9.90, so information you received from our advertisement is true. If you had chosen Starter plan when installing, I am 100% sure to you that you would have not been charged more than $9.9.
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Kate
Downloaded and it didn't even work for me. Said this:
Error ID: d596cd3caac744fe9ace85179f0f9e8d
Dear Customer,
Here's Petey from FireApps Customer Support team, and we are so sorry for the inconvenience caused.
I just checked again, and everything is now good from our end.
Could you please help me reload the browser and access to the app again?
I believe it will work then.
If no changes, please feel free to contact us via live chat, or email us at email support@fireapps.io, then we will help you at the soonest.
Look forward to hearing from you soon.
Best Regards,
Petey
I have used this app for about one year on this store. In this time, my reviews have disappeared from my store several times without explanation. I'd already had this problem before in another store, and each time I asked for help and received a generic reply. Each time I had to un-install and re-install the app for the reviews to appear again. Since I don't baby-sit my store, I don't know how long the review were not showing. I am disappointed to say the least..
UPDATE FROM DEVELOPER'S REPLY:
This problem has happened in a different store as well repeatedly. Twice I only got generic replies with no solution or reason. I have used your app on 4 stores, and reviews have inexplicably disappeared in 3 of them MULTIPLE TIMES.
Hi Simon,
Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you.
Regarding your concern about "my reviews have disappeared from my store several times without explanation", please note that issue could be different per store, and we always recommend customers to contact us through problematic store for better understanding.
I believe main disappointed issue you experienced was with Alexan Home store, so we will focus on a separated email about that store.
Last but not least, about Alexan Girl store, the last time you asked for help was around 3 months ago, and the reason you were asked to charge again was because you upgraded from a Shopify Test plan to Paid plan.
Regards,
Raymond
i searched for my reviews but it just sat there loading for 10 minutes, and my url format was in the correct requirements.
they delet all my review, really bad application.
WHEN U START WITH THEM U STAY OR YOU LOST ALL YOUR REVIEW.
The app is called AliReviews, but no reviews are downloaded from AliExpress. It is 100% not importing the reviews from AliExpress. The name of the app does not fit at all and only confuses.The reviews are generated and duplicated, e.g. Great experience, Great experience, etc.. The settings can be adjusted, but they are not applied. The reviews are in Arabic, Spanish, Russian, etc.
I had contacted the support, but they forward me to another department. On the contrary, it only harms your website because of the strange reviews.
Hello Ali,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience has caused to you.
For your wondering, there might be some misunderstanding, and I would like to confirm that our app can help you to import reviews from Ali Express quickly and easily.
Also I tried to import reviews for the product you provided, and I could get them successfully.
Therefore, could you please consider to re-install our app, and give us another chance to support you?
I am looking forward to hearing from you soon.
Regards,
Kate