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No product was shown in the 'product reviews'. Never, never, never,Never, never, never!Never, never, never!Never, never, never! Return my money back!! Your app can't import any review from aliexpress and even can't load any product data from my shopify. You help me nothing and I uninstall your app a long time ago. However, you still dare to charge me?? It's so ridiculous!!!
TOTALLY SCAM. AFTER U PAID $9/month, U can't open this app any longer or using almost years time to just open the home page.
We used this app for a month. Then the inclusions in my package changed. If it changed for the better then I would not be rating it 1 star. We immediately deleted the app. We have moved to Areviews, much cheaper, same functionality, but way more tweaks.
Hi Damian,
This is Lynn from FireApps Customer Support team, and I am so regret to hear about the trouble you met.
Besides, in case you missed it, along with our upgrade recently, 5.0, we decided to limit number of some elements per plan which you can get more details from this article:
https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work
This big change was planned, and informed to our customers during November via in-app chat + emails.
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Lynn
Was great for the first couple of days, but now none of my products are loading in and I can't add reviews. Waste of money
Would have given zero starts if possible. Not good app! Not working properly! No response! Not good customer service! Overall = waste of time and money!! Don't download this app if you don't want to lose money
I stopped using this app a few weeks ago and then today noticed by website is taking 1.3 MINUTES to load. The culprit? Alireview js and css files that I don't even use anymore. I don't know whats happening here but deleted this app asap.
Hi Andriy,
My name is Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.
As I mentioned in our email, you can simply follow this link to remove the leftover code from our app:
https://help.fireapps.io/ali-reviews/storefront-display/how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already
Regards,
Raymond
I used this app for a long time
Customer service is open to suggestion and continue to improve the app
Hi there,
Here's David from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
As we have checked your case and seen that you have installed our app on April 27 2021 and you have not ever contacted us for further support. Regarding to your concerns as following:
1. Our app will proactively suggest Essential plan for your trial because this plan will help you experience with most of functions that Ali Reviews is having. In order words, you will have a better overview. However, once your trial ends, you will have an option to choose your appropriate plan.
2. Please be advised that review widget such as review box will be automatically disappeared when your trial ends. To reactivate it, you need to choose your relevant plan as well we approve charge.
3. Finally, as you said that "And I realized that you can't even put the review box on the home page (if you only sell one product from the main page) you can only add a widget to "show a preview of the customer reviews", it's a known issue, but this feature has been on our roadmap and we will add this feature soon for future update. However, we now still help you add review box on homepage. My colleague has been sending you a follow-up email, please kindly check it and let them know for further support.
Looking forward to hearing from you soon.
Regards,
David
Ali Reviews - Product Reviews Support Team
WORST CUSTOMER SERIVCE EVER I really regret install this app. too many bug on my websites, the customer servise seems do not exist, do not response me and fix the bugs. really harm my business
Hi there,
Here's Jennifer from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
We have checked your case, to be honest, your bug is not totally from our app, it`s also from your theme, and my colleague try to help you by giving alternative solution as well.
In case you change your mind to re-install our app, so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io, our support team is always available 24/7
Regards
Jennifer
Ali Reviews - Product Reviews Support Team
Worst app in the app store. Reviews are not added to product pages. Instead, there is a link that you can follow if you're a store admin. Customers cannot see your downloaded reviews.
The youtube tutorial doesn't even match the actual screenshots! If I could give 0 stars, I would.
the worst customer cares ever . not professional at all they don't have enough knowledge for a small issue more than 26 emails and 6 days until now no solve. other issues take too long to replay back and at the end, the app charges me twice at the same month.
the app needs work to be good no rate in reviews page, no bulk edit or deletes, no multi choose.