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Shitty app! doesn't load all my products and support is not receptive.
Nothing is good with this app, no good import , no good translation, price exorbitant use ryviu is more usefull
This is by far the absolute worst app on shopify. The translations to english are terrible, completely mixes up all the words and review ends up making no sense. When you go back and edit the review, you hit save but it still does not save! It reverts back to the original on its own for no reason and you cannot save any edits. You also cannot change the font of the text, so it looks different than the font in the rest of your site. The worst part is not being able to make changes to a single review, so if most of your ali reviews are from Japan and you're trying to sell products in english, this app is completely USELESS.
Absolute garbage, I hope you make several changes to this app and maybe eventually I will re-install it. For now, I am wiping it off my app list.
Good at beginning but today I don't understand why the images doesn't load! Bad!! Fix the problem fast or I'll stop use your app and I think that I will not be alone! VERY SLOW! BAD!
USE OTHER APP! I UNISTALL THE APP!
This app absolutely doesnt work !! and they dont wanna give me money back !!! !!!!!!!!!!!!!!!!!!!!!!!
Hi there,
Here's Petey from FireApps Customer Support team.
First of all, please accept our sincere apologies for the inconvenience you may have experienced.
Secondly, I can see that we followed up to help you to integrate the code into your theme since 19 days ago, but there was no feedback at all from you for more than 5 days already.
I believe the problem with review box and rating star still persist on you store. Hence, in order to fix this problem, please kindly share us a staff account. then we can help you ASAP.
Besides, we also sent you a separate email to keep following up with priority, and support you better.
Last but not least, in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Look forward to hearing your reply.
Best Regards,
Petey
downloaded one day, next day there was an error uploading reviews. When I deleted the app, the review option still showed at bottom of description page. I Still dont know what to do. I contacted support but still waiting on a response. I wouldnt DL this
Used this app for awhile....getting a 404 error now, can't use it. Please fix this or I will be forced to use a different app.
Hello Jacob,
Here is Myra from Ali Reviews Customer Support Team.
Firstly, we are truly sorry to hear that you were unsatisfied since you couldn’t be logged in to our app. The behind reason was due to the maintenance of our servers recently in order to improve our back-end.
Besides, I would like to inform that our Ali Reviews app will be back to normal around 06:30am, Jun 7, 2019 (GMT), and please note that it will not affect to reviews which you have had on your page.
Last but not least, once behalf of Ali Reviews team, I do apologize for what happened, and please feel free to contact our support team if any queries later.
Regards,
Myra
When we are facing the CoronaVirus and most all companies are helping us with extending their free trial or bill. I have reached out to AliReviews and they did not help knowing that the world is facing a lockdown and sales are very very hard they did not support us like others sadly they did not care
Hi Mohammed,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
COVID-19's influence and corollary were the whole worlds, but we always want to do everything in our power to support you in this unexpected situation. As a result, please help to send your billing information, then we will check to see if you are eligible to get a refund, or special discount.
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Cheers,
Johnson
All the info could be more easy to manage. The support is good, but the good way should be not need to use them. Put the info in intuitive and good manner places, please. But something more is very wrong with this people... When I start using this app, the free option wasn't available. However in the description of the app this option is on. Then I sent a message to support and they said that something was wrong but will fix that. They said too that I could use a trial week and after I'll could change to free plan. Ok. The trail finish and all my 4 days doing the reviews to my products simple disapear. I tried to contact again the support but this option is no more available to me. No answers, no way to recover my work... unless I pay a plan. I'm so furious with this situation!! Why some people think that is Ok make people loose time like that?
Hi Álvaro,
This is Oscar, we're so sad to see your unexpected experience with our app.
Frist of all, on the behalf of my team, I sincerely apologize for this inconvenience. For making it clear, my colleague did not give you a clear explanation about your plan, so it leads to misunderstanding. I have just checked and seen that you're in Free plan, please kindly check it again.
Also I have seen that one of my colleague is following up your case by sending some follow-up emails. Please kindly check it and let them know if you need further support.
Regards,
Oscar
Ali Reviews - Product Reviews Support Team
No Support!!! i havent been able to put any new reviews after the new update and i hear nothing from them its been 3 days that im losing sales!!!