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Stupid app, doesn't let me transfer my membership. I paid for the membership, but you don't let me transfer. Then scam my money. I don't recommend this app. They scam me. Now my money is gone. I ask customer service but they no help me. They say im stupid. Make all my customer gone.
Hello Arron,
Here's Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
First of all, "one app account is used for one Shopify store" is a Shopify Policy, so even we really want to help you, but it is impossible to transfer the subscription, not only for us but also other apps.
Secondly, if you are using our app in another store, we can consider to offer a special discount to that store as our apology, so please help to reply to my email for further discussion.
Look forward to hearing from you soon.
Regards,
Kate
It's charged as monthly fee, however, the number of product review count was base on all historical data and no way to reset the counter.
E.g. if you imported 100 products review and you want to change some setting, delete and re-import the review again for the same 100 products. It's counted as 200 products reviews used. The only way is to upgrade and pay more to have more product counts you can use until you reach their top plan.
Hi Wong,
This is Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
First of all, I would like to make it clear that we do not limit number of imported reviews on historical data. You can remove old, and add news one (I suggest to use In BULK option) as much as you want at any time.
What we limit is number of imported products based on historical data and your plan only. The behind reason is that this action will take a lot of resources from our system, and we want to make sure that all of our valuable customers will get results fairly to deserve what they are paying for our app.
Should you need further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Johnson
I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE
Bad application with a very poor customer support service. The only support they do is ask you to upgrade your plan so they can make more money
Hi Nader,
This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
As we inform you via live chat, according to our policy, at the moment we do not have any solution to add more products which can import reviews for your store, since you have already reached your plan limitation.
More details can be found from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Lynn
Beware of this app when you plan to import your reviews from another app 1. This app is not storing the images that you import from your previous app even you have paid for the subscription, It relies on the link on your previous app to show the images, so when you uninstall your previous app and it deletes your data, the images in ali reviews will be broken. 2. I had this broken images issue a few days ago and until now, their support still could not fix this issue. 3. I think I have to ask a compensation since they cause me a losing datas of my reviews
Hi Stephanus,
Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store.
Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases.
As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Kane
Ali Reviews - Product Reviews Support Team
too many bugs does not work properly.
Terrible, doesn't work. Refused to refund, after I used it for less than a hour, and found that it wasn't working. ALL of my items say that there are no reviews.
Contacted them about the refund, and they claimed this wasn't "part of their support."
BTW, their main site has a refund guarantee policy!
I am guessing a large chunk of the reviews here are either bots or bought reviews considering how their app doesn't work, their customer service is garbage, and they refuse to refund after scamming people!
They also seem to be sending bot traffics, messing up my analytics.
http://help.fireapps.io/article/29-fireapps-payment-policies
I don't recommend using this app. Google PageSpeed insight before 77. After installing AliReview 32!!!!! It slows your landing page down and my bounce rate was at 90%!!!
Hi Dennis,
This is Lynn from FireApps Customer Support team, and thanks for your feedback.
Firstly, I do sincerely sorry for the trouble you met with our app.
Besides, as I can see from our internal system, we have never received a request from you, so if you do not mind, please help to re-install our app, and give us a chance to troubleshoot this loading issue for you.
Look forward to hearing from you, and if you have any other concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Lynn
i can't see anything in my store
i follow all steps without result
how i can refund ?
Doesn't populate any reviews and the support staff are not willing to help. This is incredibly poor considering I am having to pay for this service. I wonder if I can get a refund...more than likely NOT! :(