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The only problem with these guys, is when you uninstall the app (after the trial ended) even after 1 day after the trial ended, they charge you, and if you try to ask for a refund they will not accept it. i hate them for it, they are the only app that does this, literally any other app will offer me a refund even 29 days gone after the trial.
Dear Ori,
Here's Muffin from FireApps Customer Support team, and I am very sorry for the inconvenience caused to you.
First of all, please refer to our Terms of Service which you have agreed to once you approved the Shopify charge.
Secondly, according to our Refund Policy, we stated that we don't offer unconditionally refund after 7-day trial. Before you've started to trying the 7 day trial, we've informed the information about charged without notification after that also.
Besides, specifically in this case, you installed our app on Feb 02, and uninstalled on Feb 14 which meant you used our app for more than 7 days (exact 12 days), so that's why we rejected your refund request.
Once again, we are deeply sorry for the inconvenience this may have caused.
Thanks for your understanding, and your kindness!
Regards,
Muffin
Very bad software..was thinking about subscribing but software doesnt work even when contacted many times support.
Too many issues with this app. the tech department is garbage,it's not even worth $1...all of the 5 star reviews are fake....don't do it.
Once I had it in free trial it imported reviews instantly after they started subscription when I try to load reviews it wont load them. Does nothing. In some rare cases it loads up reviews after 1-2 days. I cant wait 1-2 day to get reviews its slowing down my campaings. Fix this or refund me.
La desinstalé porque no me salían los reviews por ninguna parte. me parece poco instuitiva, además no tiene la opción de cambiar el idioma.
Hi Enrique,
I'm Charles from Ali Reviews and we're sorry for this inconvenience
In relation to your issue, as following:
1. Review is not showing, please consider to reinstall our app for further check
2. As you mentioned "it does not have the option to change the language", you mean the option to change the app's interface, if yes we have not supported it yet, however we have seriously noted this point to improve in the next releases
We have seen that one of our colleagues is following your case, please let him know if you need further support
Hope to hear from you soon
Best Regards
Charles
Ali Reviews by OneCommerce
This app has good potential and helpful. but the support does not answer and the app dont work anymore dont install it it does not worth your money ...
Doesn't do what it is supposed to do, totally waste of money, I don't know how much you pay Oberlo, but it is not working, It doesn't even sync with Shopify Reviews, and customer support is nonexistence. The Q&As are outdated, don't help at all. Sorry, I won't pay you the money for me to work it out myself with your awkward interface.
For others, don't bother to try this, go for better apps, like Loox.
And this app does not worth installation even for FREE, and now i have to remove it.
Waste a lot of time !!!
Hi there,
This is Lynn from FireApps Customer Support team.
First of all, I do sincerely sorry for the trouble you met.
Besides, may I know what issue you experienced when had installed our apps? I did a quick check, and found that you removed our app since Jan 12 without any communication to our support team, so that we were not aware of your problem timely.
In case you have any queries next time, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Look forward to hearing your reply.
Regards,
Lynn
Terrible app. integration with gempages is awful and you should stay away from it for now until it's fixed
Hi there,
My name's Charles from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
In relation to your issue, it's an unexpected issue when our review widget cannot be automatically shown when you Ali Reviews element from Gempage, but we completely help you add it manually and there are no negative effects with this way. Besides that we are working proactively with them to have a final resolution in the next few days.
However, as we have checked your conversation with our colleague and seen that you have not mentioned this issue for us, so we cannot check and fix it for you. Since you uninstalled our app, you please consider to reinstall our app and let us have a chance to support you with the highest priority.
Looking forward to hearing from you soon.
Regards,
Charles
Ali Reviews - Product Reviews Support Team
I am leaving this feedback in order to motivate the developers to fix the bugs in this product. After click FREE PLAN I got blank page
Dear Sir/ Madam,
Here’s Anna from FireApps Customer Support team.
Firstly, please accept this letter as our formal apology for the inconvenience you suffered at our app, and thank you for notifying us concerning this bug to check it immediately.
Honestly we have never encountered this issue when click on Free plan ourselves and also no customer was too, so we’re checking the app fully again to find out the root cause of this bug in the soonest.
For now, please help me to clear your browser cache by hitting Ctrl + Shift + R firstly, then re-install the app, and login to your shop domain again for a try.
In case this issue still persists or any further queries, please do not hesitate to contact us via our live chat, or our email at support@fireapps.io.
Thank you for your understanding.
Best regards,
Anna