Ali Reviews: Kudosi Reviews

Dear Rey,

Here's Anna from FireApps Customer Support team, and I deeply apologize for the inconvenience may caused to you.

First of all, along with our update in version 5.0, we decided to limit number of some elements per plan which you can get more details from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work

This big change was planned, and informed to our customers during last November via in-app chat + emails. However, maybe you missed it that led to this confusion and bad feeling to you as our old valuable customers.

Besides, I have seen that you're contacting our agent (Andy) on this issue, so feel free to let him know if you need any further support.

Thank you for your understanding.

Best Regards,
Anna

Hi ​George​,

Thanks for letting us know the issue, and please accept our sincere apologies for the inconvenience you have experienced in respect to this issue.

I am Petey from Ali Reviews Customer Support team, and please kindly be advised that our servers experienced an unexpected outage.

We are now in progress to fix it, and the ETA provided will be around 06:30am, Jun 7, 2019 (GMT).

Everything should be back to normal since then, but rest assured I will keep you updated on the progress via your email ASAP.

Once again, we deeply apologize for this issue.

Best Regards,
Petey

Hello Lynn,

I'm Kate from FireApps Customer Team, and I am very sorry for the inconvenience may caused to your store.

Per my check, seems like there was a misunderstanding here, so please let me explain in a clearer way.

During the time you use our app, you can Upgrade/Downgrade any time you want without losing any reviews.

One thing to note is that when you do Downgrade, the reviews will be unpublished automatically, not removed. Therefore, you will have to re-publish them again to make them available, and we provide a bulk action to publish all reviews at once easily for all customers.

You can also check this article for more information: https://help.fireapps.io/en/articles/2001344-what-will-happen-with-my-data-when-i-upgrade-or-downgrade-my-plan

Should need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Regards,
Kate

Hi Marcu,

Here's Anna from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for any inconvenience causing to your experience.

Regarding to your concern, based on each plan it will have its own limitation. Here you're in Starter plan, the Starter plan ($9.90/month) is designed for stores that has the small amount of products and the main features of this plan is to import and show reviews.

For the higher plan as the Essential plan ($19.90/month) is considered as the best choice for most of users and is designed for stores that has a fair amount of products. More useful as well advance features to attract buyers' attention on the products.

I have seen that my colleague is following your case, please let them know if you need further help.

Best Regards
Anna
Ali Reviews - Product Reviews Support Team

Hi Safar,

This is Lynn from FireApps Customer Support team, and I am very sorry for the trouble you met.

I see that you haven't contacted us for help before, so would you mind to tell me what issue you had when using our app then we can assist you on it please?

Besides, in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Look forward to hearing your reply.

Regards,
Lynn

Hi Bruno,

I'm Richard from Ali Reviews and we're deeply sorry for unexpected experience with us

1. As we have rechecked your conversation with the agent and seen that she tried to answer all your queries, maybe her response did not reach your issue. We already gave her feedback and surely this thing will not happen again

2. As we have seen that one of our colleagues is taking care your case, he gave you a clear explanation, please let him know if you need further support

Hope to hear from you as soon as possible

Best Regards
Richard
Ali Reviews by OneCommerce

Hi Saeed,

Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to your store.

Related to your concern, we did a change in our strategy plan last year which reduced limitation of imported product reviews, but gave more new great functions.

Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make some confusion.

For your case, you were in Essential plan with the total number of imported products, maximum 500. You mentioned that "it is plan limit of 500 products exhausted whereas i have total 179 products and around 120 with reviews imported", so may I know whether you have seen the announcement of reaching limit pop-up?

I am looking forward to hearing from you soon.

Best Regards
Raymond

Hi Tony,

Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you.

First of all, currently we are not supporting to importer reviews from other sources than AliExpress. Thus, I would like to send your Feature request to our Business Development team to consider in our future release.

Besides, with Essential plan ($19.99/month) which you are using, we are offering many great functions such as bulk import via Ali Order or Oberlo in one-click, Email Campaign, Ali Reviews pops, especially importing review from CSV, etc. For more detail can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering

Moreover, if you want to use cheaper plan, we have Starter plan at $9.99/month only available for you. Note that few functions existing in Essential will not be available in Starter plan.

Should you need any further help from us, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Regards,
Raymond

Hi Marielly,

Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry this inconvenience causing to your store

First of all, for unexpected support from my agent, he will have a proper training to avoid this again. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation

For your issue, the rating star is fixed and it's showing fine on your featured product on homepage, please kindly check it again. I have seen that my colleague is taking care your case, please let them know if you need further help.

Looking forward to hearing from you soon

Best Regards
Henry