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Andy from customer service is HORRIBLE!!! If they do not solve it for me, I delete this shitty application and leave a mentioning reviews, WHAT A HUGE SHIT! 3 YEARS WORKING WITH YOU AND NOW THEY CAN'T PROVIDE A FUCKING SERVICE WELL, GET BACK, WHAT ARE YOU DOING WORKING AT ALI REVIEWS, YOU DON'T KNOW HOW TO DO ANYTHING.
Hi Marielly,
Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry this inconvenience causing to your store
First of all, for unexpected support from my agent, he will have a proper training to avoid this again. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
For your issue, the rating star is fixed and it's showing fine on your featured product on homepage, please kindly check it again. I have seen that my colleague is taking care your case, please let them know if you need further help.
Looking forward to hearing from you soon
Best Regards
Henry
They help you install to get you interested in purchasing but your own your own after that. Faking their support to get your money then they're out once you paid
I spent 2 hours, adding reviews product by product and they are not showing in my shop. YO cant even get somebody to chat.
too time wasting when looking for url for product
the App is for free, and they are charging me 9$ a month for it. I emailed, and they said that I installed the paid version??!! All I did was click on get app, where it said for free. Need a refund guys!!
Whats wrong with the app?
showing something went wrong.
pls rectify.
This app has some major flaws. It imports picture reviews even when you check the only content reviews box and does not delete all imported reviews when you click on that box. Constantly importing incorrect variants with picture reviews of the wrong product and there's no way to correct this since the functions don't work!
Customer service is not really ready to help
Once you find a mistake you should start all over again.
I asked for help from a guy named Ken who just wanted me to upgrade a package
And refused to serve
It did not work with PageFly. I've followed the steps but it's blank.
I've tried to contact their support but it's just awful.
It took them a week to give me a very bad answer.
Complete garbage. The reviews stop showing up randomly. I've had issues with them time after time. Go with practically any other app besides this.
Hi Terry,
This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.
Firstly, we apologize for this inconvenience may have caused to your store.
Regarding your issue, it is related to our newly function added recently which would help to improve your customers' experience in your Shopify store. However, there might be some old cache saved on your Chrome browser.
In order to fix this problem, our resolution is please clear cache by pressing Ctrl + Shift + R on your product page.
Besides, I found that you uninstalled our app already, and if possible, please give us another chance for helping you by re-installing our app again, and reply back to this email. I will be more than 100% sure that we will help you to resolve this issue as fast as we can.
Thank you for your understanding, and look forward to hearing your reply.
Regards,
Ken