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Whats wrong with the app?
showing something went wrong.
pls rectify.
This app has some major flaws. It imports picture reviews even when you check the only content reviews box and does not delete all imported reviews when you click on that box. Constantly importing incorrect variants with picture reviews of the wrong product and there's no way to correct this since the functions don't work!
Customer service is not really ready to help
Once you find a mistake you should start all over again.
I asked for help from a guy named Ken who just wanted me to upgrade a package
And refused to serve
It did not work with PageFly. I've followed the steps but it's blank.
I've tried to contact their support but it's just awful.
It took them a week to give me a very bad answer.
Complete garbage. The reviews stop showing up randomly. I've had issues with them time after time. Go with practically any other app besides this.
Hi Terry,
This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.
Firstly, we apologize for this inconvenience may have caused to your store.
Regarding your issue, it is related to our newly function added recently which would help to improve your customers' experience in your Shopify store. However, there might be some old cache saved on your Chrome browser.
In order to fix this problem, our resolution is please clear cache by pressing Ctrl + Shift + R on your product page.
Besides, I found that you uninstalled our app already, and if possible, please give us another chance for helping you by re-installing our app again, and reply back to this email. I will be more than 100% sure that we will help you to resolve this issue as fast as we can.
Thank you for your understanding, and look forward to hearing your reply.
Regards,
Ken
eh. wasted 4 hours installing this app. Our FreakStreetstore.com wasn't even able to get the single review processed. Not sure if this app is worth $9/month. Probably will just stick around for 2-3 days to see if the review will ever show up!
This app was great for me at the $10 price point although once you upgrade your Shopify plan it FORCES you to upgrade to their $30 plan. That's a scam! Deleting this app and installing loox.
Hi Joshua,
This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met.
Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9.
Please refer to this article for more details:
https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way.
In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan.
Thank you for your understanding.
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Lynn
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik,
I'm Daniel from Ali Reviews and we're sorry for this inconvenience
In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases
We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Daniel
Ali Reviews by OneCommerce
Worst app ever! Can't inport reviews, and asked help from support, not fixing it after 12 hours and no one respond too! Highly NOT recommend.
Dear Catherine,
Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
As we discussed via our live chat, there was an unexpected problem from server side which caused this issue, and it should be fixed already.
Thank you for your patience and understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Johnson
Horrible low effort customer service that does not help their customers out when needed. WILL NOT use this again. Horrible
Hi Jose,
Here's Julia and we're deeply sorry for this inconvenience causing to your experience
1. As we have checked your conversation with the agent and seen that your case was supported normally by the agent, she tried to answer all your queries, maybe her response did not reach your expectation. Please consider to reinstall our app and let us have a chance to support you with the highest priority
2. As we have seen that one of our colleagues is taking care your case, he gave you clear explanation on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Julia
Ali Reviews - Product Reviews Support Team