Recensioni (14.326)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
7 agosto 2017

eh. wasted 4 hours installing this app. Our FreakStreetstore.com wasn't even able to get the single review processed. Not sure if this app is worth $9/month. Probably will just stick around for 2-3 days to see if the review will ever show up!

Freakstreet Store
Stati Uniti
5 mesi di utilizzo dell’app
12 gennaio 2020

This app was great for me at the $10 price point although once you upgrade your Shopify plan it FORCES you to upgrade to their $30 plan. That's a scam! Deleting this app and installing loox.

TheAnimeSupply
Stati Uniti
5 mesi di utilizzo dell’app
FireApps ha risposto 12 gennaio 2020

Hi Joshua,

This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met.

Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9.

Please refer to this article for more details:
https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering

Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way.

In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan.

Thank you for your understanding.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Regards,
Lynn

2 febbraio 2023

only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.

RAW58.dk
Danimarca
4 mesi di utilizzo dell’app
FireApps ha risposto 3 febbraio 2023

Hi Frederik,

I'm Daniel from Ali Reviews and we're sorry for this inconvenience

In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases

We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support

Looking forward to hearing from you soonest

Best Regards
Daniel
Ali Reviews by OneCommerce

5 giugno 2020

Worst app ever! Can't inport reviews, and asked help from support, not fixing it after 12 hours and no one respond too! Highly NOT recommend.

Simply Inspired
RAS di Hong Kong
4 mesi di utilizzo dell’app
FireApps ha risposto 11 giugno 2020

Dear Catherine,

Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

As we discussed via our live chat, there was an unexpected problem from server side which caused this issue, and it should be fixed already.

Thank you for your patience and understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
​Johnson

6 settembre 2022

Horrible low effort customer service that does not help their customers out when needed. WILL NOT use this again. Horrible

Rolle
Stati Uniti
4 mesi di utilizzo dell’app
FireApps ha risposto 6 settembre 2022

Hi Jose,

Here's Julia and we're deeply sorry for this inconvenience causing to your experience

1. As we have checked your conversation with the agent and seen that your case was supported normally by the agent, she tried to answer all your queries, maybe her response did not reach your expectation. Please consider to reinstall our app and let us have a chance to support you with the highest priority

2. As we have seen that one of our colleagues is taking care your case, he gave you clear explanation on your case, please let him know if you need further support

Looking forward to hearing from you soonest

Best Regards
Julia
Ali Reviews - Product Reviews Support Team

9 novembre 2018

Imported photo reviews are not shown anymore! I really dont know why please fix it! It is very important to me

Newretro.Net
Stati Uniti
4 mesi di utilizzo dell’app
19 dicembre 2018

I uninstalled this application and i'm still being charged on my account for it. This is really unacceptable.

Mallazyr
Stati Uniti
4 mesi di utilizzo dell’app
FireApps ha risposto 15 marzo 2022

Hi there,

Here's David and we are truly sorry for this inconvenience causing to your experience

Regarding to your concern about app charge, we need to check your billing further. Also, for this case we will be flexible to check whether your refund request will be accepted or not, so don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
David
Ali Reviews - Product Reviews Support Team

9 febbraio 2019

I downloaded this app and it worked for a month. Then It started to heavily push it's paid for version and completely stopped working and kept crashing. So I deleted the app off of my Shopify store but it's still on all my product pages and I don't know how to get rid of it. Terrible app! Use Rivyo or Areviews instead.

♦♦Truly Trendy♦♦
Stati Uniti
4 mesi di utilizzo dell’app
21 gennaio 2018

Very bad performance after the last update.
takes over 10 sec to reviews upload... also I try to contact them via and no answer... it seems like 70% of your good reviews are fake...
no sense while you guys not helping your customers who paying for you.

Lootspot
Israele
4 mesi di utilizzo dell’app
15 aprile 2020

This is probably the worst recurring app ever. You pay $20/month and can only use 20 reviews per product, if you want only 200 then you have to pay $50/month. There are tons of alternatives out there - avoid this at all costs. That's how you ruin a business, overpricing basic stuff.

projectorn
Regno Unito
4 mesi di utilizzo dell’app
FireApps ha risposto 16 aprile 2020

Hello there,

I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.

First of all, it seems like you have never contacted us to get more details information about your concern. Therefore, please let me explain it clearly for you.

In Essential plan ($19.9/month as you could see), we are providing 2 ways to import reviews (from Ali Express and from CSV file). In total, you can have 1000 reviews per product.

20 reviews per product is the limitation for CSV function ONLY, and please check these articles to get more understanding:
- https://help.fireapps.io/en/articles/3638057-what-are-limitations-with-import-csv-function-in-starter-and-essential-plan
- https://help.fireapps.io/en/articles/3573080-not-reach-limitation-yet-but-i-can-t-add-more-review-how-does-data-limitation-work

Last but not least, I truly apologize for this misunderstanding, and I really hope you can start trying our app with 7-day FREE trial at any plan.

Should you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Have a great day.

Regards,
Kate