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Don't waste your money on this. It causes extreme slow load times, it doesn't function on every theme (not even on all shopify approved themes), and it doesn't even import reviews the way it should i.e. when you select "import picture reviews" it only imports 4-5 picture reviews, when the actual item on aliexpress has over 100 picture reviews.
Shitty app. After the 6.0 update, it doesn't work with gem pages anymore and their absolutely horrific support is useless. STAY AWAY and use a better option.
Hi there,
Here's Kyle from Ali Reviews - Product Reviews Customer Support Team.
First of all, we take full responsibility and sincerely apologize for what happened to you and your store. As we checked your conversation with our colleague and seen that we have explained clearly about your issue and it has been fixed completely.
Furthermore, for making it clear that the integration issue with Gempage is an unexpected issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews and we are working proactively with them to have a final solution in the next few days.
Last but not least, anytime you want to re-install our Ali Reviews, please feel free to let us know and we will make sure to assist you with everything you need to have a success business.
Best Regards
Kyle
Ali Reviews - Product Reviews Support Team
Wouldn't recommend this app honestly unless you're desperate.
The customer service is close to non existent, maybe you'll get an answer once every blue moon so you better be a pro. The app doesn't work most of the time be it on your shopify page or actual site. The editing will crash multiple times and won't save what you're doing, sometimes the reviews you've loaded and edit will just disappear for the fun of it. The app generates names for the reviews but also triple the reviews so each review will show up multiple times but with different names. Now the latest is that you have to have the chrome extension even if you don't have chrome. Nah, you're better off asking people to review your things then paying for this.
Worked OK for a while then suddenly stopped importing reviews (it's main function). No help from customer support. meh. Deleted. will find an alternative.
The app has nice design but is super inconsistent. Sometimes lags when importing reviews and requires re-logging. The embeded stars rating does not work on custom pages from shogun or pagefly and the support can provide very limited assistance.
Dear Alexander,
Here's Muffin from FireApps Customer Support team.
First of all, I'm deeply apology for the inconvenience may have caused to your experience.
Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it.
Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know.
Thanks for your understanding, and look forward to hearing your reply.
Warm regards,
Muffin
horrible imports all reviews to wrong product
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Hello there,
I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience caused to you
Normally, when you use the AliExpress link to import reviews, we will take the reviews which are available in that link to import back to your store. Therefore, to better understand and find the quickest way to solve the issue, please kindly tell me more detail of what happened, and AliExpress link you used to import.
I am looking forward to hearing from you.
Regards,
Kate
Beware of their refund policy and make sure that you have completely uninstalled the app if that is what you intend to do. When you uninstall the app take screenshots.
Hi there,
This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met.
For your case, as I double checked, you have not uninstalled the app until September 18, therefore, it is impossible for us to issue you a refund for the time that you still used the app. Also monthly you should receive bill from Shopify, so it should give you a heads-up about those charges.
Besides, when you started to install and use our app, it meant you agreed to our policy here, and please feel free to let me know if there is anything you misunderstood and/or uncleared:
https://help.fireapps.io/en/articles/2001280-payment-refund-policy
Hope this will be helpful to you, and if you have further concerns on this, we are willing to hear and assist you ASAP then.
Regards,
Lynn
Honestly I don't like what is happening with the costumer service !!!
First day I bought the app the costumer service were very helpful.
BUT now I've been asking for help since 5 or 6 days and they are not doing anything… I send a message they reply after one day and it keeps going ! I am really disappointed !!!! and since 6 days there is 0 progress with my problem... ZERO
Hi there,
I'm Yung from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused.
As I have checked your case and seen that my colleague as Lynn helped you resolve your the first concern Why your reviews are not translated after importing from AliExpress. However, because of some technical reasons, so she missed your case with the second concern related to Google Shopping and she is contacting you via chat as well as email to help you out. Please let her know if you need further support.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Yung
Ali Reviews - Product Reviews Support Team
1 MINUTE REVIEW THAT WILL SAVE YOUR HUNDRED OF HOURS
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Here my honest review and the 4 reasons why you SHOULD NOT GET this app:
1. You do not own your reviews, they own them. You cannot export them to a file in order you could transfer your customer reviews to another provider.
So, if you have hundreds of reviews and you need to change the app, you will have to do it manually; this is copy and paste, one by one. They do so to force you to stay with them.
2. The customer service is just the worst thing I have ever seen in my whole life. They do not speak English and use Google Translate 24/7: Here is a random email I got from them after I advised them I cannot log in to their app to downgrade my plan to the free version (I request this 11 times on 19 different emails):
"Hi There,
Firstly, please help me to go to our app dashboard > Pricing > Downgrade to FREE plan
Please help me to do this and then you can go to Shopify and check that message still exist , please let me know to help you
Regards"
3. The app is SLOWWW, very SLOWWWW. it will increase the loading time of your product page about 200%. They do not use "lazy load picture" so your product page will load all the review pictures BEFORE your product page loads. This is something you do not want to see.
4. This app claims that it is using Google Rich Snippets in order to help you to rate your page on Google Search but it is FALSE. They are going to claim that their app has this functionality but it is FALSE. If you see the product page you will see there is not a trace of any kind of code to do this functionality, even when you press a stupid button they have to "add" this code.
Hi there,
Here's Petey from FireApps Customer Support team. Hope you have a great day.
Firstly, please accept this email as our formal apology for the inconvenience has caused to you.
Regarding your issue that you were unable to get into Ali Reviews Dashboard, after checking carefully, I found that you have opened your store again on April 12, 2019, and constantly used our app with Unlimited plan since then.
However, recently in July, there were some issues with your credit card (refer to below image), and that's the reason why you were stuck at the Approve step.
Secondly, I am not sure if you have been charged during July or not, and we would like to refund your money if it has been charged.
To proceed with the refund request, we need the proof of purchase associated with your account (billing screenshot) as a basic requirement to check with Shopify team. Please help me find this by going to Shopify Dashboard -> Settings -> Billing.
Furthermore, I am sadly to know that you removed our app, but I will be more than happy to assist you for re-installing your app, and make sure it works in a perfect way later.
About other feedback, including lazy load, export reviews, I am going to bring them to our Business Development team for considering in our future releases. Besides, I believe there was misunderstanding about Google Rich Snippets, thus I am also interested to investigate further after you re-install our app.
Thank you for your patience and understanding, and surely we will take this as lesson learnt in order to avoid same thing happen in the future.
Best Regards,
Petey
it is really a bad bad , bad bad, just one product, i don't recommended nobody else, this add is terrible
Hello Andrea,
This is Johnson from FireApps Customer Support team, and I am so sorry for this inconvenience may have caused to your store.
Unluckily we have not received any request from you till now, so we could not provide a solution sooner.
Can you please me know what happened there, and I will be more than happy to assist you?
Look forward to hearing your reply, and in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io
Regards,
Johnson