Ali Reviews ‑ Product Reviews , 13.832 recensioni
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Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.
Hi there,
I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience
Regarding to your issues as following:
1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation
2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Carrick
Ali Reviews by OneCommerce
Even after you uninstall the app they still charge you. Shopify isn't much help either. Plain and simple I don't like the app.
Hi Jose,
I'm Andreas from Ali Reviews and we sincerely apologize for any inconvenience causing to your experience
In relation to your concern, based on your billing cycle, you got the app charge because you uninstalled our app after the trial was over, however we're wiling to refund and already did it, it will reflect on your account around few days
We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Andreas
Ali Reviews by OneCommerce
Now I clearly asked your colleague BEFORE starting my 7 days trial whether I would be able to add video reviews to my amazon and aliexpress reviews and he said yes, and told me this was only available on premium and above. And I gladly decided to start my trial. After 5 minutes, It was clear that Harry signified wrong information and i CANNOT add video reviews manually or automatically with my amazon and aliexpress reviews. So thanks to Harry, I started a 7 days trial which I did not have to do. I have completely wasted this trial thanks to your customer service. Now when I actually want to try out the app again, I wouldn't be able to do my 7 days trial. Thanks Harry.
Hi Janet,
I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app
- For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation
- For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews.
- We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Peter
Ali Reviews by OneCommerce
Not working + 5 reviews only ? Thats insane
Hi there,
Here's Brown from Ali Reviews and we're truly sorry for this unexpected experience with our app
Regarding to your concerns, we seem not to catch your point clearly, please explain it more details for better understanding so that we can help you further by giving clear explanation along with the relevant solutions
Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support
Best Regards,
Brown
Ali Reviews by OneCommerce
too complicated
Hi CHUANJIE,
Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app
As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once
Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support
Best Regards,
Carrick
Ali Reviews by OneCommerce
I cannot in any way suggest this software; it is unquestionably the worst I have ever seen in my life. Do not purchase in any way. You are wasting your money.
Hi Hasan,
Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app
We have been aware of your issue as the error showing on your store in relation to review box. Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Best Regards,
Carrick
Ali Reviews by OneCommerce
wow even on the basic plan you can't change or customise anything! This app is such a rip off. You literally have to upgrade for the most basic features. The functionality of this app is not as complicated but it costs just as much as shopify costs, but shopify offers way more than just importing aliexpress reviews. Im rating this app 1 star
Hi KAMO,
Here's Helen from Ali Reviews and we sincerely apologize for the inconvenience causing to your experience with our app
In relation to your concerns, on each plan we logically design the app function to fit its corresponding plan, so you can select the suitable one based on your business. We can understand how these fees can add up for you, but we also believe in the value of the service we provide and we are confident that the app will pay itself back in full by increasing the conversion and retention of your customers
We have seen that one of our colleagues is reaching out you, but unsuccessful, she gave you a clear explanation, please let her know if you need further support
Best Regards,
Helen
Ali Reviews by OneCommerce
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik,
I'm Daniel from Ali Reviews and we're sorry for this inconvenience
In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases
We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Daniel
Ali Reviews by OneCommerce
Don't get scammed - Amazon import is only from the $19.90 plan... you should have mentioned that in the price chart. You wasted my time...
Hi Paweł,
This is Anna and we would like to apologize for any inconvenience causing to your experience
In relation to your concern, we have seriously noted this point and will improve it to make it clear. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please recheck your email and let him know if you need further support
Regards,
Anna
Ali Reviews by OneCommerce
All of the reviews say Lorem Ipsum. Not the actual text. Would be very useful tool if this was fixed, albeit maybe a bit misleading/dishonest considering the reviews aren't actually reviews that were placed on the shopify store.
Hi Brandon,
Here's Jane from Ali Reviews and we're deeply sorry for this unexpected experience
In relation to your concern, maybe you will get confused between sample reviews in the preview section and the actual review. However, please be advised that the content in the preview is a simulation. This is not the one that will officially display on your store font. On your real page, the actual review will show as it should be
Based on your feedback, we will definitely note your point to take it into consideration and improve customer's experience better. We have seen that one of our colleagues is following up your case, he gave you a clear explanation, please let him know if you need further support
Best Regards,
Jane
Ali Reviews by OneCommerce