Ali Reviews: AI Product Review
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My product pages become messy after latest update. And no one answers my questions. Come On, please make it good again.
WORST CUSTOMER SERIVCE EVER I really regret install this app. too many bug on my websites, the customer servise seems do not exist, do not response me and fix the bugs. really harm my business
Hi there,
Here's Jennifer from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
We have checked your case, to be honest, your bug is not totally from our app, it`s also from your theme, and my colleague try to help you by giving alternative solution as well.
In case you change your mind to re-install our app, so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io, our support team is always available 24/7
Regards
Jennifer
Ali Reviews - Product Reviews Support Team
(we wish we could give 0 star) This app is asking us to upgrade like every 2 weeks. We JUST started paying more with them (double actually...) and they're now doubling their bill AGAIN. This is unacceptable and we will look into other review solutions, there are many out there. ALSO, and what's most concerning, their JS is mesding up with the load speed of our site A LOT. Sorry for all these ALL CAPS but these developers don't know much what they're doing.
Hi Raphael,
I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.
Related to your concern, I guarantee 100% to you that we have never charged any customers more than once in the same billing cycle. Therefore, it should have some misunderstanding here, and I do need your billing screenshots for further investigation.
Besides, regarding loading speed, I am sending a Collaborator request to you to check this one deeper with my Development team, so please do not worry. We will do our best to assist you.
Since we are having an active conversation, please feel free to get back to me there at any time.
Regards,
Raymond
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik,
I'm Daniel from Ali Reviews and we're sorry for this inconvenience
In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases
We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Daniel
Ali Reviews by OneCommerce
Beware of this app when you plan to import your reviews from another app 1. This app is not storing the images that you import from your previous app even you have paid for the subscription, It relies on the link on your previous app to show the images, so when you uninstall your previous app and it deletes your data, the images in ali reviews will be broken. 2. I had this broken images issue a few days ago and until now, their support still could not fix this issue. 3. I think I have to ask a compensation since they cause me a losing datas of my reviews
Hi Stephanus,
Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store.
Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases.
As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Kane
Ali Reviews - Product Reviews Support Team
I stopped using the app and uninstalled it due to I no longer needed it. But they're still sending review mails and account related updates to me.
Hi Decorlay,
We are sorry for the inconvenience from auto emails sent to you after you uninstalled app.
I have asked the team remove your account from database.
In case you still receive email from Kudosi, please let us know the mail content so we can further check it.
Kind regards,
Lauren from Kudosi
Bad Reviews
Bad Customer Service
Not performing well
I hate hate hate hate hate hate hate hate this app
I was happy when I first used this app, the function, UI, etc.
but when I tested my page speed here:
https://developers.google.com/speed/pagespeed/insights/
my product page speed was: 49 / 100. Followed google's suggestion, removed the app, I speed up the page speed to: 81 / 100.
they have not optimized the files of the app. and make sure you removed the app completely, includes the files in your theme.
The app required that I install an extention, which I did. It did not import the product reviews because it said I had the wrong URL. I could not find a URL that they said I should find. Then, I uninstalled it, and now I have an error message on ALL my pages that says, "Liquid error (sections/header.liquid line 439): Could not find asset snippets/alireviews_aggregateRating.liquid. I don't know how to get rid of it. WTH??????
Hi Janet,
I'm William from Ali Reviews and we sincerely apologize for unexpected experience with our app
In relation to your issues, we have seen that one of our colleagues is taking care your case, he gave you clear explanation along with its solution on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
William
Ali Reviews by OneCommerce
Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.
Hi Arnoldas,
I'm Lauren from Kudosi
We are sorry for the bad experience that you had with our app.
We do support import reviews from eBay, we are afraid that you did not know how to use this feature, you can ask our team further to know how to get reviews from these market place.
For the point of "targeting Areviews on Google", we are unclear about your comment, we hope to have more detail from your comment for checking and improving or explaining this point to you.
We have sent a follow-up email to you, we are looking forward to your response to support you better.
Thanks and best regards,
Lauren
