Ali Reviews: Kudosi Reviews

Ali Reviews: Kudosi Reviews

Recensioni (1.783)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 93% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
Data modifica: 2 febbraio 2022

Very poor app, you can't display review stars on your homepage featured product and when you want to migrate to some other app which allows you this, they won't let you export the reviews from their app so that they could be compatible with the app you need

DUTYPRINT
Ucraina
3 mesi di utilizzo dell’app
FireApps ha risposto 12 gennaio 2022

Hi DENYS,

Here's Roger from Ali Reviews - Product Reviews Customer Support Team and we're truly sorry for this inconvenience causing to your experience

Firstly, as you said that "can't display review stars on your homepage featured product", for your case, our Dev team informed you that your homepage is using JS to load so our rating code can't work properly

Secondly, as export review function, there is a misunderstanding from my colleague, for making it clear our app will definitely let you export review. I have seen that my colleague has sent you follow-up emails, please let them know if you need further help

Looking forward to hearing from you soon

Regards,
Roger
Ali Reviews - Product Reviews Support Team

13 gennaio 2024

Five stars if they change two things:

1) customizable fonts in email templates
2) Remove the requirement to have the button "submit review with photos". This should be an option, not required. Some merchants do not want to give customers the freedom to upload photos or videos on the site (to control branding of site).

Ennis Park
Stati Uniti
Circa 18 ore di utilizzo dell’app
FireApps ha risposto 14 gennaio 2024

Hi Seth,

Here's Leon from Ali Reviews and we're truly sorry for this unexpected experience with our app

Regarding to your issues, unfortunately we have not yet supported them at the moment. However, we have seriously noted and will take them into consideration to improve our app in the better way

Also we have seen that one of our colleagues is reaching out you via email, please let him know if you need further support

Best Regards,
Leon
Ali Reviews by OneCommerce

25 ottobre 2022

The solution does not meet our requirements: - ITS SLOW (on german/europe pages): Its loaded very late and reduces the whole page rendering speed. - No EXPORT-FUNCTION an help: Its a high risk for everyone, who works with Ali Reviews. Be aware that all reviews could be useless, if you want to change review app one day. - Nearly NO SUPPORT OF 2.0-THEMES. Most sections and blocks have to be integrated manually in the code. Most other apps create clean entries, which can be used in the theme editor. Everytime you want to change something with Ali reviews, you have to ask the (very fast) support. The integration by the support looked "quick and dirty". It worked at the end, but it was done by "try and error". + The SUPPORT IST VERY FAST, allways available and friendly. I got several chat-notifications while i was starting the setup. They integratet all code by themselves and took care of my advices. + The design of the Widgets are the best, ive seen and tried out. Its really a pitty, that the other points (especially speed and dirty integration) makes it impossible for us to use it.

LEDs.de V5
Germania
Circa 5 ore di utilizzo dell’app
FireApps ha risposto 26 ottobre 2022

Hi Christian,

This is Donna from Ali Reviews and we're deeply sorry for your unexpected experience

Regarding to your concerns as following:

1. For the loading speed, as you know that the more reviews/photos you import per product, the slower it loads. Therefore, we recommend that you could display max 8 - 10 reviews per reviews page and suitable number of photos as a temporary way to improve it

2. Export function, although you cannot do it by yourself, we're willing to help you if you have this request

3. We have seen that one of our colleagues is reaching out you, but unsuccessful, she gave you clear explanation along with its solution on your case, please let her know if you need further support

Hope to hear from you as soon as possible

Regards,
Donna
Ali Reviews by OneCommerce