Ali Reviews: Kudosi Reviews
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
Recensioni (1.783)
Restringi
-
In base alla valutazione
Very poor app, you can't display review stars on your homepage featured product and when you want to migrate to some other app which allows you this, they won't let you export the reviews from their app so that they could be compatible with the app you need
Hi DENYS,
Here's Roger from Ali Reviews - Product Reviews Customer Support Team and we're truly sorry for this inconvenience causing to your experience
Firstly, as you said that "can't display review stars on your homepage featured product", for your case, our Dev team informed you that your homepage is using JS to load so our rating code can't work properly
Secondly, as export review function, there is a misunderstanding from my colleague, for making it clear our app will definitely let you export review. I have seen that my colleague has sent you follow-up emails, please let them know if you need further help
Looking forward to hearing from you soon
Regards,
Roger
Ali Reviews - Product Reviews Support Team
Five stars if they change two things:
1) customizable fonts in email templates
2) Remove the requirement to have the button "submit review with photos". This should be an option, not required. Some merchants do not want to give customers the freedom to upload photos or videos on the site (to control branding of site).
Hi Seth,
Here's Leon from Ali Reviews and we're truly sorry for this unexpected experience with our app
Regarding to your issues, unfortunately we have not yet supported them at the moment. However, we have seriously noted and will take them into consideration to improve our app in the better way
Also we have seen that one of our colleagues is reaching out you via email, please let him know if you need further support
Best Regards,
Leon
Ali Reviews by OneCommerce
The solution does not meet our requirements: - ITS SLOW (on german/europe pages): Its loaded very late and reduces the whole page rendering speed. - No EXPORT-FUNCTION an help: Its a high risk for everyone, who works with Ali Reviews. Be aware that all reviews could be useless, if you want to change review app one day. - Nearly NO SUPPORT OF 2.0-THEMES. Most sections and blocks have to be integrated manually in the code. Most other apps create clean entries, which can be used in the theme editor. Everytime you want to change something with Ali reviews, you have to ask the (very fast) support. The integration by the support looked "quick and dirty". It worked at the end, but it was done by "try and error". + The SUPPORT IST VERY FAST, allways available and friendly. I got several chat-notifications while i was starting the setup. They integratet all code by themselves and took care of my advices. + The design of the Widgets are the best, ive seen and tried out. Its really a pitty, that the other points (especially speed and dirty integration) makes it impossible for us to use it.
Hi Christian,
This is Donna from Ali Reviews and we're deeply sorry for your unexpected experience
Regarding to your concerns as following:
1. For the loading speed, as you know that the more reviews/photos you import per product, the slower it loads. Therefore, we recommend that you could display max 8 - 10 reviews per reviews page and suitable number of photos as a temporary way to improve it
2. Export function, although you cannot do it by yourself, we're willing to help you if you have this request
3. We have seen that one of our colleagues is reaching out you, but unsuccessful, she gave you clear explanation along with its solution on your case, please let her know if you need further support
Hope to hear from you as soon as possible
Regards,
Donna
Ali Reviews by OneCommerce