Ali Reviews: AI Product Review
Voldoet aan onze hoogste normen voor prestaties, ontwerp en integratie. Lees meer Opent in een nieuw venster
Recensies (1.388)
Verfijnen
-
Op beoordeling
The response time was quick and my issue was resolved
Dear The Bull & The Bee,
Ali Reviews truly appreciate your comment to the app and customer service.
It will be greater if you could provide more feedback about app features to help us improve better. We thrive to be with your business in the long term.
Kind regards,
Lauren from Ali Reviews
I’ve been using the AliReview app for a while now, and I am thoroughly impressed with the customer service. The team is always quick to respond, and the assistance they provide is incredibly helpful and efficient. A special shoutout to Lauren—her support was outstanding! She was prompt, clear, and provided solutions that truly made a difference for my store. I’m grateful for the excellent service and highly recommend AliReview to others!
Hi IMARKU store owner,
Kudosi team greatly appreciate your comment for the app as well as support service.
We know that the app still has many aspects to be improved. Any feedback from users are valuable so don't hesitate to provide us.
We will try our best to be with you in the development of your store's business.
Kind regards,
Lee from Kudosi
They delete the live chat, so if we have a problem, we cant contact them, horrible service
Hi José,
Here's Lauren from Ali Reviews
I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused.
To understand the issue better, we have looked into this on our end. Here is what we found:
1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB
2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8
When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app:
* Please try to clear your browser's caches.
* Check if there are any IP blocks or firewalls on your end that might be interfering.
* You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947
We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: support@alireviews.i* or I can setup a live call to help you re-setup the app.
We look forward to hearing from you soon.
Thanks and best regards,
Lauren from Ali Reviews
Very good service. Always helps with custom builds if they are able to :) very happy and will always use this app.
Hi Navis AB,
Ali Reviews team truly appreciate your comment for the app and support service.
We will try our best to deliver the app's best features to all valued users.
If you provide more feedback about features of the app, we will have more information and insights to improve the app better.
Have a nice day,
Lauren from Ali Reviews
客服好
Dear LEKCASE,
Ali Reviews truly appreciate your comment to the app.
It will be greater if you could provide more feedback about app features to help us improve better. We thrive to be with your business in the long term.
Have a nice day,
Lauren from Ali Reviews
The service is very good. Every time I have a problem, I submit it immediately and they solve it immediately. The after-sales service is perfect and the problem is solved in a timely manner.
Lauren is nice friend Always kind
Hi EDCMALL,
Ali Reviews truly appreciate your comment for the app. We thrive to be with merchants' growth in the long-term period.
If you think we need to improve at any aspects, please give more detailed feedback.
Have a nice day,
Lauren from Ali Reviews
Snel en proffesioneel geholpen met een probleem dat een review niet op mijn shop kwam. Binnen een paar minuten was het klaar. Bedankt!
Dear Confilume,
Ali Reviews truly appreciate your comment to the app and customer service.
It will be greater if you could provide more feedback about feature to help us improve better. We thrive to be with your business in the long term.
Kind regards,
Lauren from Ali Reviews
Appena li ho visti me ne sono innamorata. Ho scelto il verde e ogni volta che li indosso ricevo complimenti! Hanno una linea grintosa ma chic. Ottimo rapporto qualità-prezzo.
Chiara da Torino
Dear Il mio negozio,
Ali Reviews truly appreciate your comment to the app and customer service.
It will be greater if you could provide more feedback about app features to help us improve better. We thrive to be with your business in the long term.
Kind regards,
Lauren from Ali Reviews
Thank Andrea very much for your patience, who helped me solve the problem in time.
Hi ANYCUBIC-CA,
Ali Reviews team truly appreciate your comment for the app.
We will try our best to deliver the app's best features to all valued users.
If you provide more feedback about features of the app, we will have more information and insights to improve the app better.
Have a nice day,
Lauren from Ali Reviews
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello,
Here's Lauren from Kudosi Senior Support Team.
First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying.
We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section.
From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code.
You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section.
Or you can grant us a Collaborator Account to check and fix this issue for you.
We hope to have your response so we could further support you.
Kind regards,
Lauren from Kudosi