Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 4% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
30 maart 2019

If anyone is having trouble with leftover reviews/code, (using Brooklyn theme) I had to remove a line from each of my theme.liquid, product.liquid, product-template.liquid & delete an alireviews asset or snipet (can't remember which type it was, but the name will give it away).

Please include an option or put a trigger in the uninstall of the app to remove left over code. As many people here have said, uninstalling the app will leave reviews or random bars on your products pages. Really bad customer experience, I wanted to remove this app for now and would have considered the paid version down the line - not so sure now.

If this is fixed, I'd gladly modify or delete my review. Until then, this is potentially breaking stores for a lot of people that are not savvy enough to know how to fix/revert it.

Tokyo Culture Club
Australië
13 minuten gebruiken de app
FireApps heeft geantwoord 31 maart 2019

Hi,

Normally, when you've uninstalled our app, there will be a code leftover on your site.

I got your concern, you can simply follow this instruction via this link for removing the leftover code:
https://help.fireapps.io/ali-reviews/storefront-display/how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already

If it doesn't work, please create a staff account to email: support@fireapps.io for us to log in and remove leftover code for you. Make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. We'll check and help you asap.

For more details on how to create a staff account, kindly read this article.

Regards,

12 maart 2018

Full of bugs. Doesn't Work!
.....

Giftkingclub
Brazilië
12 minuten gebruiken de app
24 oktober 2020

I forgot to uninstall this app, I asked for a refund but customer care says that I can't get money back, and I've never use this app... anyway, this app will significally slow your store, keep away from it.

mySuperTEE
Italië
11 minuten gebruiken de app
22 december 2018

Misleading, especially to drop-shippers. A "Powered by Ali Reviews" label is prominently displayed in the review bar, giving away the source of products.

To add, the chrome extension does not work and the app left a huge white box on every one of my product pages after uninstalling. Had to manually delete the element by editing code.

Spin And Reel
Verenigde Staten
10 minuten gebruiken de app
15 mei 2019

You are completely aware that after uninstalling the app, all of the code isn't removed and still lingers essentially breaking people's product pages, yet you REFUSE to fix it. I had to manually remove your shitty script so there wasn't a giant white rectangle at the bottom of my page. Luckily, I knew how to fix it, but other people that aren't so computer savvy might end up starting over because it's driving them crazy and don't know how to get rid of it. You're not getting a single penny from me.

PortieTown
Verenigde Staten
10 minuten gebruiken de app
2 april 2020

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Goldfesh
Frankrijk
9 minuten gebruiken de app
FireApps heeft geantwoord 2 april 2020

Hello there,

I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.

I did check our communication system, and found that we have not received any request from you, so I am not quite sure what happened there.

Therefore, please let me know more about your concern/issue, so that I could support you at my best.

Look forward to hearing from you, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Regards,
Kate

13 november 2017

This app does not work. Huge waste of time. I tried installing it, deleting it, and reinstalling it and the products still do not show up. Plus, the Chrome extension does not update and is just telling me the benefits of installing their app. Garbage.

Legitneeds
Canada
9 minuten gebruiken de app
21 januari 2018

If you are not going to pay for it, don't install! The free version sends your customers to Aliexpress with their ad on it.

Inspired By Will
Litouwen
9 minuten gebruiken de app
12 december 2017

Pathetic app, doesnt work, couldn't even recognize even 1 review

Shopliftersbay
Verenigde Staten
7 minuten gebruiken de app
24 augustus 2019

Theme broken after installing this, thanks for that. Product descriptions disappeared and so did footer. Uninstall did not help.

Arlatec Oy
Finland
7 minuten gebruiken de app
FireApps heeft geantwoord 25 augustus 2019

Hi Arlatec,

Here’s Anna from FireApps Customer Service team.

Firstly, we are so sorry for any inconveniences, and the trouble with broken theme may have caused to your store.

Secondly, we have checked your account in our system, but unluckily we were not able to find any conversations between you and our team, so that we could not find out the cause of your issue, and help you out with it asap.

Besides, I am following up with you via this email, and please give us one more chance to help you by replying back to this email, and create a staff account to our email at support@fireapps.io which will allow us to login to your store, and check your issue with more details.

Look forward to hearing your reply, and in case you have any other concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
Anna