Ali Reviews: Kudosi Reviews
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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I used this app before to order human hair products for a client and the reviews were a great source of information.
L'application est bien, facile d'utilisation. Dommage que l'on peut pas traité l'importation pat lot.
Hi there,
My name is Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience caused.
For this case, you meant you could not import reviews from Ali Express, could you? Otherwise, could you tell us more details about the problem which you’re having trouble with please?
I am looking forward to hearing from you soon.
Best Regards,
Raymond.
The customer service team is very efficient, friendly, and helpful. I was assisted by Vivian for any issue and she was very patient and kind. Another nice thing is that the dashboard is very user-friendly.
Concerns:
-Can't choose individual names for the reviews. In order to import reviews without using an Ali Express product link, they require you to edit a premade CSV file. This file MUST have names in both males and females for the review, can't be one male and then another female.
- In order to import photos from editing the CSV file, you must go through each indiivdual review you've just imported and add the photos manually.
Hello Ferdinand,
This is Vivian from FireApps Customer Support team, and we really appreciate your feedback to our apps.
Moreover, we well-noted your three concerns as the following, and I will bring all them to our Business Development to consider in order to add them in our future releases:
1. Ability to choose individual names for the reviews. We understand that it is troublesome, moreover, for some products that are gender-biased, you may only want to have Female OR Male name.
2. Ability to import photos from editing the CSV file.
This is our technical limitation as mentioned in the below article due to security concern:
https://help.fireapps.io/en/articles/3728129-can-i-attach-pictures-and-or-picture-links-for-reviews-in-csv-file
3. Ability to change the customers' avatar in the review section (as in your conversation with us).
Your contribution is a great help, as we can continue improving the app and providing seamless experience for our users.
If you have any further question, please feel free to contact us via our live chat, or email us at support@fireapps.io.
Warmest regards,
Vivian
Esta aplicación va genial, aunque llevo tiempo intentando reportar un error en el código del e-mail que se manda para valorar la compra y no hay forma de arreglarlo.
Hello Patricia,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
We have tried to follow up many times with you in the past, but never heard a reply back.
In order to sort out your problem, it would be great if you can send us the screenshot, so we can look further which email code you are referring to, and fix it for you ASAP.
Look forward to hearing your reply.
Regards,
Raymond
Awesome app,unfortunatelly the free plan you'll have a big & annoying button that says powered byasd
Very nice service! Bo was the one that helped me out! I dont know what more to say. I had ha problem before but your customerservice fixed it;)
Hi there,
I'm William from Ali Reviews. Thanks for your positive review of Ali Reviews.
To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.
Additionally, please spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ in relation to the latest news of Ali Reviews and e-commerce useful knowledge
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
William
Ali Reviews by OneCommerce
very useful application !
I recommend
Great app keep it up. keep helping startups to make good integration and promotions. I will be happy to recommend
Hi Cortez,
This is Muffin from FireApps Customer Support team, and it's great to know that you are enjoying our product.
May I know if there was anything you are not satisfied with our app?
Besides, as per my check on your site, the reviews widget was shown up properly, but rating stars were not displayed on all pages though. Thus, would you mind to let me help you in order to add it on?
If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Best Regards,
Muffin
Good product, I recommended it after I used many other apps.
But still, I request them to be faster by responding to customers and I hope they increase the functions for the payment of 9.90$.
Thank you
Hi there,
Here's Eric from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your valuable feedback.
Importantly, to make your experience better, we will keep on improving our services.
In addition, using Ali Reviews combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Eric
Ali Reviews - Product Reviews Support Team
Great app. It gives instant credibility to my store. I used it for my promotional products. What I don't like about it, is that I have to copy the url from aliexpress into to it. It should do it by a click of the mouse. Guys, you need to work on this.