Ali Reviews: Kudosi Reviews
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (14 681)
Refinar
-
Por classificação
My product pages become messy after latest update. And no one answers my questions. Come On, please make it good again.
it steals order details. You don't need this permission to the app to work.
I uninstalled it directly after the update.
Hi customer,
Here's Johnson from FireApps Customer Support team, and I am very sorry to hear this feedback.
Regarding your concern, I would like to confirm that we do not steal any information from your side. Meanwhile, since you have never contacted our support team, I am going to follow up with you via email directly to give you more details on this query.
Thank you for your understanding.
Regards,
Johnson
I'd installed alireviews on my store some time ago, but reviews kept disappearing from my store without explanation.
When I asked for help I just received a generic response which did not solve my problem. Lisa also took me through a roller coaster of BS back and forth for 6 days without offering any help. Worst support ever.
Hello Simon,
I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you.
I noticed that you only contacted our support team regarding issue on Alexan Home store, so not sure if you have had any other issue on this store, SleekZPro?
On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you?
I am looking forward to hearing from you.
Regards,
Kate
The support for this app is a joke. Pray you don't get assigned to "Ken." He can't speak better English than a 3 year old child and tries to get you to upgrade plans. The level of incompetence of their support makes this app not worth the investment.
Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.
Hi there,
I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience
Regarding to your issues as following:
1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation
2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Carrick
Ali Reviews by OneCommerce
scam , when you install it you see you have all the best feturein the 9.99$ plan after you pay the most importent feture are not including any more
Hello Dor,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
Firstly, I have checked your conversation with our colleague previously, and as my teammate mentioned, please be advised that the CSV import and Auto Update features are not available in Starter plan which you are in currently.
For more information, please help to take a look from our Pricing plans on Shopify app store: https://apps.shopify.com/ali-reviews
I truly apologize for anything caused to this misunderstanding.
Besides, should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Kate
They removed the free plan after I installed the app and imported the reviews. There are better apps for product reviews like Ryviu.
Hi Fadhl,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.
First of all, as I did check, you were still under Free plan because you had installed our app before we released new pricing plan last November, and certainly you can keep it as long as you want unless you uninstall our app.
In case you want to upgrade to a Paid plan to enjoy so many great features, I would like to inform that we are now offering 3 plans with 7 days FREE Trial, and more details can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond
if you're thinking of using this app, please don't
support is so bad that they don't even answer any of your messages, i had to report them to shopify so they can leave a message on my behalf
app is always lagging and support isn't even there
these guys are SCAMMERS, this is 3rd time I get scammed by their tricks, I don't even know why Shopify allows this, I was forced to pay twice as much as I should have for things that I didn't even wanted, they will tell you if you get this plan you will be able to import reviews from CSV, but after working on it for hours and then I try to import it says (max 20), MAX 20? I could do that on my own no need for an extra 20$ for it, I talk to customer service and they said "sorry, but you can upgrade your plan", and even if you do you can only do 200 and he sent me a different article saying that I can do only 200 if this isn't the scammest experienced you have ever seen in Shopify Idk what is
Hi there,
Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, I would like to explain it clearly as following:
1. The first concern is about "pay twice", within 30 days, you can downgrade or upgrade our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge and you won't be billed twice). For your case, when you upgrade from Essential to Premium, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy, please refer to this link for more detail https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#recurring-app-charges
2. Regarding to importing review from CSV file, there are limitations with import CSV function in Essential plan and Premium plan.
- For essential plan, the total number of reviews per product is maximum 1500 reviews (including reviews from AliExpress and CSV file). However, please be advised that for CSV file, you can import max 20 reviews. We are truly sorry for making you confused about this information, we will note this and improve how to show clear information in the next release.
- For premium plan, the only limitation (to keep performance in the best way) is that the HIGHEST Reviews Quantity Per Import is 200 each time. In case you want to import more, please take another turn and remember to uncheck "Remove existing imported review".
Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
I really appreciate your empathy and as I have checked you are having an active chat with my colleague, please let them know if you need further support.
I am looking forward to hearing from you soon.
Best Regards
Raymond
I have been a long time customer of this app since beginning. Sad to say these guys are cheats. don't trust them. you subscribe to one plan and there is no guaranty that you will get all the benefits on that plan. then nop... they will just change whenever they want and increase the price and push you to the bottom of the tire. that's what happened to me. I had a higher tire plan with lost of benefits. not with their so-called upgrades. your plans will never be grandfathered. you will lose all your benefits and you will be forced to upgrade or quit. these guys have been doing this since the beginning. so if you are ok wit just losing all your hard work or ready to pay a higher price then stay with them. else go find something else. it's not worth and it does not work half the time. customer support is horrible. if you are ready to wait for 2 to 3 weeks to get a fix then you must be ok else just stay away. I had never thought I will have to leave such a bad review. I trusted them and never knew they don't value their words. because they promised me that all the benefits will stay as long as i am subscribed and they simply took it away. GOODBYE ALI REVIEWS. MAY YOU FIND MORE CUSTOMERS WO ARE READY TO GET CHEATED?
Sorry, I am in no way updating the review. I already uninstalled the app because I found one way better with good pricing and good customer support. and not a rip of.
Also to add and to let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.
Hi Johnson,
Here`s Raymond from FireApps Customer Support Team, and we are truly sorry for this inconvenience caused.
Related to your concern, yes, we did a change in our strategy plan last year which reduced limitation of imported product reviews, and gave more new great functions to old customers under the same price which was at least 10% lower than the new pricing.
Although this change has been considered carefully by our Development team and informed clearly to all customers before publishing, we understand that it could make confusion to loyalty customers somehow.
However, with all the new awesome things we have added and will bring continuously to our app and plans, we really hope and much appreciate empathy from old customers who had installed app before last November when new pricing plan was released.
Last but not least, in order to show our truly apologize, we are always open to discuss further about options regard to new pricing, and provide suggestions about how to apply new features effectily to increase your store's revenue.
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Best Regards
Raymond