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Imported photo reviews are not shown anymore! I really dont know why please fix it! It is very important to me
I uninstalled this application and i'm still being charged on my account for it. This is really unacceptable.
Hi there,
Here's David and we are truly sorry for this inconvenience causing to your experience
Regarding to your concern about app charge, we need to check your billing further. Also, for this case we will be flexible to check whether your refund request will be accepted or not, so don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
David
Ali Reviews - Product Reviews Support Team
I downloaded this app and it worked for a month. Then It started to heavily push it's paid for version and completely stopped working and kept crashing. So I deleted the app off of my Shopify store but it's still on all my product pages and I don't know how to get rid of it. Terrible app! Use Rivyo or Areviews instead.
Very bad performance after the last update.
takes over 10 sec to reviews upload... also I try to contact them via and no answer... it seems like 70% of your good reviews are fake...
no sense while you guys not helping your customers who paying for you.
This is probably the worst recurring app ever. You pay $20/month and can only use 20 reviews per product, if you want only 200 then you have to pay $50/month. There are tons of alternatives out there - avoid this at all costs. That's how you ruin a business, overpricing basic stuff.
Hello there,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
First of all, it seems like you have never contacted us to get more details information about your concern. Therefore, please let me explain it clearly for you.
In Essential plan ($19.9/month as you could see), we are providing 2 ways to import reviews (from Ali Express and from CSV file). In total, you can have 1000 reviews per product.
20 reviews per product is the limitation for CSV function ONLY, and please check these articles to get more understanding:
- https://help.fireapps.io/en/articles/3638057-what-are-limitations-with-import-csv-function-in-starter-and-essential-plan
- https://help.fireapps.io/en/articles/3573080-not-reach-limitation-yet-but-i-can-t-add-more-review-how-does-data-limitation-work
Last but not least, I truly apologize for this misunderstanding, and I really hope you can start trying our app with 7-day FREE trial at any plan.
Should you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Regards,
Kate
Don't waste your money on this. It causes extreme slow load times, it doesn't function on every theme (not even on all shopify approved themes), and it doesn't even import reviews the way it should i.e. when you select "import picture reviews" it only imports 4-5 picture reviews, when the actual item on aliexpress has over 100 picture reviews.
Shitty app. After the 6.0 update, it doesn't work with gem pages anymore and their absolutely horrific support is useless. STAY AWAY and use a better option.
Hi there,
Here's Kyle from Ali Reviews - Product Reviews Customer Support Team.
First of all, we take full responsibility and sincerely apologize for what happened to you and your store. As we checked your conversation with our colleague and seen that we have explained clearly about your issue and it has been fixed completely.
Furthermore, for making it clear that the integration issue with Gempage is an unexpected issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews and we are working proactively with them to have a final solution in the next few days.
Last but not least, anytime you want to re-install our Ali Reviews, please feel free to let us know and we will make sure to assist you with everything you need to have a success business.
Best Regards
Kyle
Ali Reviews - Product Reviews Support Team
Wouldn't recommend this app honestly unless you're desperate.
The customer service is close to non existent, maybe you'll get an answer once every blue moon so you better be a pro. The app doesn't work most of the time be it on your shopify page or actual site. The editing will crash multiple times and won't save what you're doing, sometimes the reviews you've loaded and edit will just disappear for the fun of it. The app generates names for the reviews but also triple the reviews so each review will show up multiple times but with different names. Now the latest is that you have to have the chrome extension even if you don't have chrome. Nah, you're better off asking people to review your things then paying for this.
Worked OK for a while then suddenly stopped importing reviews (it's main function). No help from customer support. meh. Deleted. will find an alternative.
The app has nice design but is super inconsistent. Sometimes lags when importing reviews and requires re-logging. The embeded stars rating does not work on custom pages from shogun or pagefly and the support can provide very limited assistance.
Dear Alexander,
Here's Muffin from FireApps Customer Support team.
First of all, I'm deeply apology for the inconvenience may have caused to your experience.
Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it.
Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know.
Thanks for your understanding, and look forward to hearing your reply.
Warm regards,
Muffin