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Great app although there are still a couple of features that don't work 100% yet (support are aware and will hopefully resolve soon.) Customer service and support is 100% very fast to respond and very friendly. Fix these last few things and it'll be perfect!
Hi there,
This is Petey from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Reviews users like you.
Regarding to your concerns, we have noted it on the relevant email and forwarded this to our Dev team to check and improve it in the better way.
Along with Ali Reviews, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
As we have checked you are having an active chat with my colleague, please let them know if you need further support.
Regards,
Petey
Ali Reviews - Product Reviews Support Team
Not bad, need more time for proper review. So far so good!
Reactive team, good apps with a lot of update ! Really like it to make your shops grow up ! Flexible
Hi Jessy,
Here's Roger from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our latest updated version as Ali Reviews.
In addition, to get more information about our newest update, please access on https://alireviews.io/ which might be helpful for your business.
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Roger
Ali Reviews - Product Reviews Support Team
Nice to have an app that has reviews for products available for businesses that are starting out that may not have customer base yet for review. This allowed me to sell product with reviews so the customer can felt confident in their purchase. I did have an issue with trying to install the app. I was able to install it with their support, which was pretty fast.
Hi Ranjit,
I'm William. Thanks for your positive review of Ali Reviews.
To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.
Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
William
Ali Reviews - Product Reviews Support Team
Handling der App ist sehr gut. Support hilft sofort wenn etwas nicht korrekt ist oder schlägt Verbesserungen vor. Danke Rosa!!!
Hi Mario,
I'm Richard from Ali Reviews. It sounds like you had a good time with Ali Reviews.
Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.
Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Richard
Ali Reviews by OneCommerce
I have not used the app long enough to give a solid review but so far the app seems pretty friendly and the customer service has been GREAT. They were responsive and were making sure I had everything I needed. I will update the review as I spend more time using the app and will get a better feel for it.
Hi there,
Here's Henry from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Henry
Ali Reviews - Product Reviews Support Team
i love it i wish there would be a way to filter the reviews to countries. rathr than that is a great app
Dear Zahar,
This is Muffin from FireApps Customer Support team, and we really appreciate your feedback to our apps.
Regarding to your concern, this function is already available on AliReviews.
You could simply filter the reviews to countries by following this instruction:
1. Go to AliReviews Dashboard > Get Reviews > Import Setting.
2. In the Default Filter Setting section, choose the "Select Country" function.
I hope this might be helpful for you.
If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.
Best Regards,
Muffin
I just bought the app so I haven't tested it yet. I wish it offered more customization like with fonts, branding preferences, exporting reviews, etc. I'll see how it works for my shop before I can say more. The customer service was EXCELLENT!
Hi Morgan,
This is Alexander from Ali Reviews - Product Reviews Customer Support Team. We are glad that you have had a great experience with our support when using Ali Reviews. Thank you for using and trusting us.
As you said that "I wish it offered more customization like with fonts, branding preferences, exporting reviews, etc", glad to inform that our app can help you do them all. I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.
Last but not least, we really encourage you to check our website at https://fireapps.io/blog for the latest news regarding Ali Reviews.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Alexander
Ali Reviews - Product Reviews Support Team
I just started to test a few review apps and Ali Reviews is among my top 3 at the moment. This app is very user friendly and easy to use for a beginner like me. Looks like i might be using this long term after all. The criteria for me choosing the right app is knowledgeable & fast online support, reasonable pricing and ease of use for both beginners and professionals.
Dear Matt,
My name is Tony from FireApps Customer Support team, and it's great to know that you are enjoying our product and service.
Besides, we are still working hard on new version to bring more great features to you in a near future, so please stay tuned.
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Have a great day.
Best Regards,
Tony
remove watermark during trial either way you're only allowed to give 5 reviews which is already sketchy enough
Dear Brandon,
Here's Petey from FireApps Customer Support team.
I can see that you are still using the old Free plan which will put the watermark under "Write a review" button and limit 5 reviews per product as well.
For your information, we have already updated the subscription policies since August 2019. Hence, please consider to upgrade to paid plan to remove watermark, and unblock more reviews.
Should have any other concerns about this, please feel free to contact us via live chat channel or email us at support@fireapps.io
Best Regards,
Petey -