Ali Reviews: AI Product Review

Update PT 3: We’re keeping AliReviews at a 3-star rating based on how we actually use the app today.

At this point, we’ve completely disabled the email review request feature due to ongoing deliverability issues. Even after updates, we still couldn’t get reliable authentication on the basic plan, so we chose to stop using that part of the platform altogether.

The good news is that for our core use case—importing and displaying reviews—the app works well. Once reviews are imported, everything functions as expected, and the widgets and display options continue to perform reliably.

The only persistent inconvenience is that AliExpress syncing/importing still only works correctly when done in a private/incognito browser tab. It’s not ideal, but it’s a known workaround and we’ve learned to work with it.

So in summary:

Email requests: deactivated due to deliverability problems
AliExpress sync: still requires private tabs
Review importing and display: working as it should
Overall functionality for our needs: solid

As long as we stick to importing and showcasing reviews, AliReviews does what we need it to do. It’s not perfect, but for our current workflow it gets the job done.

Update pt 2 November 2025 - They actually released the custom domain and DMARC items, i was super happy to get that email but of course they paywalled it so its not even accessable on the basic plan. So they did not fix anything and this is the first app we haave seen that paywalls a DMARC verification that should be standard. These people are super good at letting you down.

PS. Ali imports are still only working under a private browser tab.

Updated – November 2025

After months of using AliReviews and sending thousands of orders, we haven’t received a single review from the automated email requests.

We dug into the issue and found that the sender email AliReviews uses isn’t valid or authenticated. There’s also no way to verify it with SPF, DKIM, or DMARC, which means the emails never make it to customer inboxes. They simply get filtered out as spam.

There’s no delivery or bounce reporting either, so you can’t even tell if the emails are going out at all. Support acknowledged the issue but wasn’t able to offer any fix or option to authenticate the sender.

At this point, the only part of the app that works reliably is importing reviews, and even that takes extra steps and workarounds. For a paid app, this is a major letdown.

We’ve turned off the email requests completely and are moving to another platform that actually delivers emails and provides real reporting.

In short, not one email ever reached a customer inbox, and support couldn’t solve it. The review import feature is the only thing that functions as expected.

August 1, 2025: (4 Star)

AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.

Victoria the support person was not helpful at all. she said "It is out of my responsibility, you should do it by yourself." instead of trying to help me out. I asked to speak with a different support person, Harwin. This person was very helpful and helped me solve the problem that I was experiencing. Harwin deserves 10 stars.

I would give this more stars but took away two for not being alerted that the largest amount of reviews you can import from Ali is 10. While this works great for larger, more established websites, it's not worth it to a smaller site, just starting out, who is looking to something like this to help establish them as being reliable. It needs to be in clear language that this is only a trial and you'll only have access to 10 reviews, just for testing purposes. It does work, with a little work, just not for us beginners.

I just try this app, seem easy use and the customer service is quit helpful , very good.
If the free period is longer may be better.