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The app provide variety of product for my store and customer service rep helps a lot her name is Rajendra very patient and helpful. I like Aliexpress but website need to update cause sometimes it's so frustrating when you keep clicking and nothing happen, but overall I am happy someone helped me.
very responsive and quick. just ask them and then someone show up and will help you
The bottom line is that the app doesn't have a great interface and is a bit clunky, but it has two vital positives:
1. Support is immediately available, and they stick around until your problem is solved or they get back to you. I've used their live chat support on two occasions, both were pleasant experiences.
2. You have complete freedom to import ANY product/sellers' products from Aliexpress. This makes it 100x better than Oberlo which limit you to only manufacturers they accept.
Conclusion: they're far from perfect but definitely worth it if you're sick of Oberlo's terrible search & listings.
The chat support of this app is really great ! There is an online support for 24 hours and it is really nice and easy to use.
Thank you Sai Raghav for your help !
These ppl are HORRRRIBLEEEE.... you can NOT reach them when you need too. They do NOT answer questions directly, only give you the runaround and their tutorial videos are unclear and have no sound.
They REALLY need to work on their interface with this app and make the transition from ordering through your store a smooth one. I had numerous customers cancel order b/c once ordered on the store, was NOT able to finish the order on the app due to lack of customer service.
Until they fix the problem, try Oberlo. they have better customer service.
This app is a EASY pass !! DONT WASTE YOUR MONEY
Had 5 star support from sai raghav, easy to follow instructions an asset to ali express, i was getting imports to my site in another language but it was solved with easy to follow instructions from sai raghav
The live-chat is fantastic Rabbani is excellent nd helped me a lot to set the app and answered all my questions. really helpfull, now i start to use, lets see. thanks
Overall a great app, very happy with its functionabiity. The customer support hotline was very helpful, thanks Anuradha!
The service is terrible. i have 3 order with the Appreaker, none of them are shipped. At the time i order, the items are not out of stock. But after i placed order, they told me the items are out of stocks. This meant the system is not updated and synced. I have also requested for the refunds many times, but more than a month i still haven't got my money back yet. when i ask they kept telling me that i will get my refund. All i can cay, it is terrible service
We are very sorry about your issue. we process thousands of orders every week. Only very few issues with few suppliers. we are regularly taking strict measures against unreliable suppliers. As per your refund, we already initiated refund at paypal, But it is in "Review by Paypal" state(May be delay because Corona??) Not sure. Hoping they will resolve it as soon as possible.
Great app excellent support. I had issues with settings not being saved which has now been resolved.