AltText.ai

AltText.ai

レビュー (66)

総合評価
4.7
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の6%は4つ星です
  • 評価の6%は3つ星です
  • 評価の0%は2つ星です
  • 評価の3%は1つ星です
編集日:2024年10月17日

You can tell by how they responded to my review with accusations that they are not a professional company. No apologies just accusations. Alts were super long or just really bad. Alts sound like a computer wrote it. Some items were not populated at all and the costumer service had no answer for all these mistakes. I tried to communicate with them so basically after this mess the costumer service said "maybe this app is not for your store". I sell products how this app not for my store? Basically most of my ALT's are a mess and they just gave up. Now the claim I was abusive? It’s a lie I have all the emails sent. I’ll gladly show them to anyone. This app should not be offered on shopify and is definitely not made for Shopify. I only received my refund because I had to report them to Shopify. Unless you want all your Alts to be a mess don’t use this app. I switched to a much better competition and I’m so happy although I had to pay to fix all these mistakes. It was a horrible experience. I hope I can warn anyone about this app.
AI will write: "Model wearing ..." as Alt which is clearly not ok
or ALT's are too long
or you pay to overwrite but it does not overwrite. I just dont understand how you could give this app any positive rating. They promised a full refund never got the refund.

Musotica.com
アメリカ合衆国
アプリの使用期間:2ヶ月
AltText.aiが返信しました 2024年10月17日

This customer has been flagged to Shopify for abuse. We verified the alt text was correct and accurate on their images, and attempted numerous times (over 20 emails) to work with them to both understand and improve their results. We even offered to do a live screenshare (typically only provided to Enterprise customers who pay over 10x what this customer had paid), but they declined. We offered to remove all generated alt text if they wanted, but they also declined :)

A full refund was indeed provided, and proof was sent to the customer, along with an email from Shopify verifying this. Sadly, this customer was belligerent and threatening the entire time.

2024年11月4日

it doesnt work once you used the bulk editor. It only works on some of the products.

Machina Wearable Technology
メキシコ
AltText.aiが返信しました 2024年11月5日

Hi - our bulk update *does* work on all your images. We'd be happy to help you out -- did you email our support team with any problems you are seeing? That is the best way to get help! Please reach out so we can work with you on diagnosing what is happening.