ATAI ‑ AltText.ai AI Alt Text
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Hey — I'm Josh, I head up engineering at AltText.ai. I dug into your account and your app is actually connected and working (we generated alt text for your images just yesterday).
I think I see what's going on — your bulk update is set to skip images that already have alt text, so re-running it looks like nothing's happening. I also noticed you're only processing 1 image per product, so multi-image products might look incomplete.
I'd love to get on the same page and make sure everything's working the way you need it. I just added 100 extra credits to your account as a thank you for sticking with us — email me at support@alttext.ai, and I'll personally walk you through optimizing your settings.
It was a mistake. There was also no review process. Once you hit start, it would just 'update' the image descriptions. My fault. Should not have blindly trusted comments I read on a reddit channel....
Thank you for the review, we have tens of thousands of users who have had tremendous success with the product. We'd love to give you some more free credits to try again perhaps with our tech team assisting you with any implementation questions you may have.
it doesnt work once you used the bulk editor. It only works on some of the products.
Hi - our bulk update *does* work on all your images. We'd be happy to help you out -- did you email our support team with any problems you are seeing? That is the best way to get help! Please reach out so we can work with you on diagnosing what is happening.
You can tell by how they responded to my review with accusations that they are not a professional company. No apologies just accusations. Alts were super long or just really bad. Alts sound like a computer wrote it. Some items were not populated at all and the costumer service had no answer for all these mistakes. I tried to communicate with them so basically after this mess the costumer service said "maybe this app is not for your store". I sell products how this app not for my store? Basically most of my ALT's are a mess and they just gave up. Now the claim I was abusive? It’s a lie I have all the emails sent. I’ll gladly show them to anyone. This app should not be offered on shopify and is definitely not made for Shopify. I only received my refund because I had to report them to Shopify. Unless you want all your Alts to be a mess don’t use this app. I switched to a much better competition and I’m so happy although I had to pay to fix all these mistakes. It was a horrible experience. I hope I can warn anyone about this app.
AI will write: "Model wearing ..." as Alt which is clearly not ok
or ALT's are too long
or you pay to overwrite but it does not overwrite. I just dont understand how you could give this app any positive rating. They promised a full refund never got the refund.
This customer has been flagged to Shopify for abuse. We verified the alt text was correct and accurate on their images, and attempted numerous times (over 20 emails) to work with them to both understand and improve their results. We even offered to do a live screenshare (typically only provided to Enterprise customers who pay over 10x what this customer had paid), but they declined. We offered to remove all generated alt text if they wanted, but they also declined :)
A full refund was indeed provided, and proof was sent to the customer, along with an email from Shopify verifying this. Sadly, this customer was belligerent and threatening the entire time.
This app does not work, it is not working for me
Hi Tren -- we're here to help! Please email our support team at support@alttext.ai and we'll make sure you get set up properly and have the app working. Usually things like this are due to simple incorrect setups that may have happened.
Update, Nov 11, 2025— Hi Tren-Dora, I would love to get to the bottom of this. Please email us at support@alttext.ai and we will happily refund any credits that may have been wasted and make sure that every single image in your shop is updated with alt text.
I just bought 500 points, but only processed one photo. This terrible usage experience... The talent points helped me handle 25 photos. The developers please contact me as soon as possible to solve my problem.
