CS Amazon Integration & Sync

Look elsewhere if you want an app you can rely on. We've seen signs of increased unreliability with strange behaviour and technical glitches for some time now. On Tuesday all order imports from and tracking updates pushed to Amazon failed completely, and the app interface would not load at all. We've not been able to get any meaningful response from customer service, and eventually had to help ourselves through reinstalling the app... which lost all settings and required us to set everything back up again from scratch. After this, however, the automatic order sync is still not working... and we have to manually check for new orders and trigger the imports. The complete lack of service/assistance during such a critical incident is simply unacceptable.

CS Amazon Sync has excellent customer service. I had an issue with my Amazon quantity sync, and their support team helped me quickly and professionally. They understood the problem, fixed the issue, and made sure everything was working properly. The app is very useful for managing Shopify and Amazon inventory, and their support gives extra confidence. Highly recommended for sellers who need reliable Amazon sync service.

Have gone through rough patches lately with support and product function, but after some debugging it appears to be running as intended - and then not... this program is a real crap shoot.

I cannot give it a higher rating until they work their system bugs. Very unstable and unreliable right now.

Support is very slow in advising on updates and/or fixes.

Will review over the coming weeks and revise if necessary.

It's a good app that syncs Amazon orders with Shopify for me. Good support that helps me when I have an issue.

great app, been using it for over 3 years, support acts fast when you need it !

Support réellement présent. Et des conseils en plus. Merci de faire l'effort d'écrire en français c'est un plus.

Bonne équipe serviable

Dommage que le chat se déconnecte dès que l'on change d'onglet.

Reportei um erro anteriormente e foi-me indicado pela vossa equipa que o problema iria ser resolvido. No entanto, cerca de uma hora depois desse contacto, o meu acesso ao suporte e ao dashboard da aplicação foi bloqueado sem qualquer explicação.

Neste momento:

* não tenho acesso ao dashboard da app;
* não consigo contactar o suporte através dos canais habituais;
* não tenho visibilidade sobre o estado da integração com a Amazon.

Esta situação é extremamente preocupante, especialmente porque ocorreu após eu ter reportado um problema.

Solicito, com urgência:

* esclarecimento sobre o motivo do bloqueio;
* restabelecimento imediato do acesso à aplicação;
* confirmação se existe algum problema ou restrição associada à minha conta.

A minha operação está a ser diretamente afetada, pelo que agradeço uma resolução rápida.

App is powerful. Support is excellent

a little confusing but it works and their support is helpful

ottima assistenza presente e reattiva. risolvono sicuro il problema. grazie di tutto