Arvostelut (224)

Kokonaisarvio
3,8
Lukumäärä luokitustasoa kohden
  • 65 % arvioista on 5 tähteä
  • 7 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 5 % arvioista on 2 tähteä
  • 21 % arvioista on 1 tähteä
26. tammikuu 2021

I hope this helps someone. Support here is non existant and you can actually get better results with the free shopify amazon linked app. For the almost $400 per year you would expect a seamless and polished product. This is far from that.

Forking Great Gifts & More
Yhdysvallat
3 päivää sovelluksen käyttöä
23. helmikuu 2023

Does not work. I have no idea what it is doing to be honest. It is so untransparent.

Cannot tell on a product by product basis if it is exported to Amazon or not.

Witch of Scots
Yhdistynyt kuningaskunta
3 päivää sovelluksen käyttöä
Feed.Biz vastasi 13. kesäkuu 2024

We're terribly sorry for the frustration this has caused. Your feedback is very important to us and is appreciated. We reached out to you by email to make it up. We've worked really hard to improve the app, especially the support documentation, support service, and overall customer satisfaction.

Muokattu 23. syyskuu 2021

After several days using this product, I have not seen even one product added to my store Amazon, although its logs show that several hundred were successfully sent. When I wrote to support to ask for help resolving this (request below), here is a sample of the condescending and/or factually inaccurate statements that were made: 1. Regarding this blog post (https://blog.common-services.com/post/prestashop-ean-barcodes-and-marketplaces) with PrestaShop in the URL and making up half the content of the post: "No the topic is not about PrestaShop, this is an e-commerce topic, general." Please. Argue with your users who are asking for support. 2. In the same response to my original support request: "In paying plan, we also do provide special assistance to help you to export your products without hassle." I selected a paying plan. I have no control over being forced into a 30-day trial. I would happily pay the $19.99 fee in order to resolve the issues I'm having getting products from my Shopify store to Amazon. So I was frustrated by this statement, since I can't do anything to make time move faster. So please. Increase the frustration of the user who is asking for support. 3. In response to my follow-on request (below), "Barcodes are the sole property of GS1 company." This statement is factually untrue. GS1 is a standards board who licenses barcode prefixes to companies who can use them or license them to sellers. So please. Give inaccurate information to make your user, who is asking for support because they are frustrated, feel even more frustrated and even helpless. I purchased mine from Bar Codes Talk, who is listed as a licensee by GS1. They may or may not have acted in good faith when they issued mine to me; I am pursuing that matter separately. But this support agent's lack of support continued 4. And the straw that broke this camel's back, the support agent sent me this jaw-dropper: "Before we are talking further, could you follow the rules and the laws?" Please. Accuse a user of criminal behavior when they are (1) following the rules and the laws, (2) acting in good faith, and (3) asking you for help. Meanwhile, my questions have not been answered. - What do I need to do (beyond assigning UPC codes) to get my products to export properly to Amazon? - Why does the Scheduler tab show that products exported successfully, even though there is no change whatsoever to my inventory at Amazon? I'm completely dissatisfied and, quite frankly, incredibly angry. This product did give any value to me, and in fact, sucked up a great deal of time and energy that I could have used much more productively. My original support request:
I'm on the trial period of the Amazon app on Shopify. The record on the Actions / Scheduler tab shows warnings on every single item (7,594 of them). Because these aren't errors, they don't appear on the Feeds or Failures tab. These products are not in my inventory at Amazon, so it's like they just didn't go anywhere. What do I need to do to get these items to export properly? From my follow-up, after touching on the provider from whom I licensed my UPC codes:
Here's another mystery: the products I added UPC codes to say in the dashboard that they were successfully exported to Amazon. However, they do not appear in the dashboard at Amazon Seller Central, and the product counts have not changed. The Offer Counts on the dashboard in Shopify match the counts on Seller Central. So how do we "successfully" export 80 offers without the count increasing?

Heart On My...
Yhdysvallat
3 päivää sovelluksen käyttöä
Feed.Biz vastasi 23. syyskuu 2021

Hi Heather R. (or Hedwyg), everybody knows or should know, that the barcodes are the sole property of GS1. The barcodes you were using were the property of GS1 and the license to use them was granted to Wisconsin Trails Inc., Madison, US. I'm so sorry you have been foolish by a website that offers barcodes for cheap, unfortunately, this is a common fraud, it happens daily.

13. tammikuu 2023

Worse app. Does not exclude collections which I dont want to export to Amazon. Rules or no rules it shows the same number of products. I contacted support team and it seems dead people out there.
And now when I checked in payment section then it sows $79 despite of the fact I choose free trial and this is the 3rd day. Pure scammers!!!!

Mohanjo
Alankomaat
Päivä sovelluksen käyttöä
Feed.Biz vastasi 14. tammikuu 2023

Good Day, I do apologize for the inconvenience you have experienced.
When downloading the app, you have the option of choosing which collections to sync under Workflow > Collections.
The app is fully configurable and able to exclude products from syncing to Amazon. I would be happy to give you a call and go over the configuration with you. We do online onboarding sessions for you, to make sure you fully use all the features of the app and that they are all activated on your account. With regards to the charges, it seems to be a fee related to your Amazon Seller Account please contact us so we can have further clarification.
I am sorry you were unable to reach support previously, our customer service is one of our priorities and I would like to offer full assistance to you.
We invite you to contact us by email : support.amazon-app@common-services.com
We hope to hear from you soon.

11. lokakuu 2021

Been waiting all day to help install and sync this app with Amazon, I have had no response so I'm erasing this app. If your running a business you need support this is not what you get with this app so shop around find a company that will help your business grow.

American Desserts
Yhdistynyt kuningaskunta
Noin 11 tuntia sovelluksen käyttöä
27. toukokuu 2020

Lost a lot of listings on my live amazon account due to the installation of this , Poor non existant support !

Kirana Store
Yhdistynyt kuningaskunta
Noin 8 tuntia sovelluksen käyttöä
Feed.Biz vastasi 30. toukokuu 2020

Thanks for this poor review. We answered to your message to our support but due to a timezone difference, there was a 17h gap.

12. joulukuu 2022

Our online Shopify Store was unable to connect to our Amazon Seller Central- There must be an glitch between shopify and Amazon. We try reaching out to both Shopify and Amazon with no return calls or emails assistance. So we are deleting this app and removing from our 14 day free Trial that we just started yesterday. 12/11/2022

Lovely Fun PETS
Yhdysvallat
Noin 6 tuntia sovelluksen käyttöä
Feed.Biz vastasi 12. joulukuu 2022

Dear Lovely Fun PETS team

I sincerely apologize for the inconvenience. We are here to assist you.
Connecting your Amazon account is virtually a 2-click process. Very simple.
We have a tutorial video for that in the app.

We would love to have a chance to assist you successfully connect your Amazon account, and complete the whole integration process. Our support is available 24/7. We respond to ticket/email requests within 1 to 12 hours.

We also offer free live onboarding sessions to all new merchants.
Please respond to our request to schedule a live session.

Best regards,

9. maaliskuu 2022

Contacted support on 2 occasions waited 2 hours no reply..im not paying for an app which only exported 1 product out of 170 AWFUL.....

Knot 2 Shabby
Yhdistynyt kuningaskunta
Noin 3 tuntia sovelluksen käyttöä
Feed.Biz vastasi 20. kesäkuu 2024

We appreciate your feedback, and we're sorry for the experience. We sent you an email on how we can further assist you. Our developers have worked really hard to improve the app, especially the app's overall function and customer satisfaction. We're looking forward to hearing from you again!

28. tammikuu 2022

Ein echt guter und schneller Support. Es wurde sehr gut auf mein Problem reagiert. Da ich für die Anbindung an Amazon meinen Amazon Account von Einzelverkäufer auf Premium hätte ändern müssen und das für mich derzeit aber nicht in Frage kommt, wollte ich mein Abo bei Amazon Integration Plus kündigen. Das wurde direkt angenommen und es fielen keinerlei Kosten an. Gerne komme ich wieder zurück sobald ich mit Amazon Premium Shop verkaufen werde.

Madre Tierra®
Saksa
Noin 2 tuntia sovelluksen käyttöä
7. kesäkuu 2023

Salve per sbaglio ho fatto un pagamento alla vostra app l'ho disinstallato per avere i miei soldi cosa devo fare

PICONE'S SHOP
Italia
35 minuuttia sovelluksen käyttöä