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Have gone through rough patches lately with support and product function, but after some debugging it appears to be running as intended.
Am told this was due to all the changes that Amazon implemented in such a short period.
Will review over the coming weeks and revise if necessary.
Thank you for sharing your feedback. We’re sorry to hear about your experience. We’ve already reached out regarding your concern and are very eager to resolve this as quickly as possible. Please check our previous message and let us know how we can make this right for you. We appreciate the opportunity to help.
L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.
Le paramétrage de ce connecteur est assez complet et les données beaucoup plus riches que d'autres connecteurs MarketPlace Amazon.
Il a cependant fallu plus d'un mois d'échanges pour avoir un fonctionnement automatique d'import régulier des commandes de Amazon vers Shopify, mais nous y sommes arrivés.
Merci à Harvey de Common Services pour la persévérance.
Thank you for your feedback! We're happy our app is working for you. We acknowledge the setup took time and will consider this for improvements. We appreciate your patience.
Great app which helps integrating your Shopify store with Amazon an easier process. Support very helpful and prompt in their response time. Would highly recommend.
The app is great and definitely an upgrade from any of the previous Amazon apps used in the past. Their support team, especially Keterson, is very knowledgeable, patient, & helpful. The only thing I'd say is that even with the tutorials provided to explain setup, it's still a bit difficult to do on your own. There's also A LOT of functionality so it can be overwhelming at times looking at the interface.
All the team is delighted about your review, we do appreciate it a lot, don't hesitate to come back to us anytime.
Great support once you get in touch with them and very easy to list once set up correctly. Only downside is ease of use for beginners on Amazon and manuals are a bit hard to follow
Thank you for your review, we do appreciate it, regarding the manuals, we are considering this point and also invite the who have the same feeling to contact our support, it makes the experience easier and faster
Contains all the functionality we needed to fully integrate Shopify and Amazon, including inventory management and fulfillment.
Great app. Had some problems at our side with double SKU's, but support is excellent. Order import works great. I would recommend this app.
This application is good to fetch amazon orders into shopify.
However it can't sync orders' shipping status from shopify to amazon.
I still need to fill the tracking number in the amazon dashboard manually.
Need some help!
Dear Foxtrot Store,
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We invite you to contact us by email : ***support.amazon-app@common-services.com***.
We hope to hear from you soon.
Best regards,
Eugénie
Quality agent
Thank you for the amazing review! Your support means a lot to us.
