レビュー (266)
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Super confusing,, outdated tutorials, support not available
We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you.
We look forward to hearing from you. Thank you for your feedback.
In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.
Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.
Very helpful. Without him, I will definitely lost! Thank you so much for having this app and also the help center.
We're so glad to hear that our app and support team were able to help you! We're also happy you found the help center useful. It's designed to be a valuable resource for our users, so we're glad it's working for you!
Great technical support even for a Newbie like myself. Very happy, thanks.
That's fantastic to hear! We're thrilled you had a positive experience with our support team. We're always happy to help, no matter your level of experience. 😊
If you have any other questions or need assistance, please don't hesitate to reach out!
Helpful customer support.
We're so glad to hear you've had a positive experience with our customer support team! We strive to provide excellent service and are always working to improve our overall customer experience! Thanks for the amazing review!
I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.
We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.
Nonetheless, we very much appreciate this valuable feedback.
11/30 Update: Unfortunately there are a lot of bugs with this app and support hasn't been able to fix a color map syncing issue for over 2 weeks and has basically stopped trying. I'm left with over 4k amazon search suppressed listings because of it. I will update my review if the issue is resolved between now and when my subscription renews. I can't continue to pay a monthly fee if my listings aren't being seen.
5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!
Thanks for the amazing review! This helps our business a bunch! We're glad you're having a great time with the app and our support team. Feel free to reach out anytime!
Got started selling and Keterson was awesome and help me with the set up.
That's wonderful to hear! We're so glad Keterson was able to help you get started with selling. It's fantastic when our support team can make the onboarding process smooth and easy. 😊
If you have any further questions as you get going, feel free to reach out anytime! We're always here to help you succeed.
Harvey V. has been a huge help in thinking through how to set up this extension to meet my store's specific business needs. From brainstorming configuration ideas to sending screenshots to actually adjusting my settings himself, he's supported me well through this process. Thank you, Harvey, for your patience, diligence, and excellent work!
What a fantastic review! We've worked really hard to continuously improve supporting our customers and we're glad to know how it pays off with you experiencing this.
Simple, easy to use. Does everything we've needed so far. The dev is super responsive and helpful
We're thrilled to hear you're loving the app! We're always working to make it better, so your feedback is invaluable.