Amazon Integration Plus

This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service.
"Hi Chris,

Thank you for your message.

We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible.

We wish you a very pleasant day.

Kind regards,"

Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.

Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating.
Perhaps it is time to look for an alternative app.

sempre piena di bug e malfunzionamenti con la sincronizzazione...da 1 anno e mezzo.

You must stay away from this app! I have used this for over 2 years. Worked great until last Summer. Completely stopped working for several weeks. Eventually was somewhat working again and in the last 2 months completely stopped again. Orders do not sync, shipping does not sync, inventory does not sync. I see errors in the logs "Developer is blocked from calling these apis". Even worse, they will never respond to any emails or tickets. They can offer an explanation here, but trust me this is a bad app. I have reported it directly to shopify as well as it is costing customers money.

This used to be a great app with outstanding customer service. No more. Too many bugs in the app and ZERO customer service. Maybe someone else owns the company now. It deserves no stars for complete disappearance of any customer support. Do not aggrevate yourself and waste hours. Get something else. CED Commerce is much better.

The app in the last month has had many bugs and the customer service that is being provided is slow, not effective (canned responses) and sometimes non existent. We have used this app for over a year and it used to work perfect. Around a month ago new items with matching SKU's on Amazon and Shopify would not sync inventory or product info. In the last two weeks the app had further problems and this lead to most of our catalog with matching SKU's to not sync products or Inventory. This has lead to us manually adjusting inventory on Amazon and Shopify. After around 8 emails and multiple weeks attempting to get the issue resolved, we have reached our breaking point and will need to change to a new app. Be weary of this app and be aware there may be problems. The other reviews below are accurate and we could not put our Amazon business at risk due to app issues. Think twice before choosing this app.

Just an incredibly frustrating experience. I have been holding off switching apps due to the amount of work it has taken us to set up Amazon integrations and the work involved in find the right one that works with what we are doing. Enough is enough, especially considering the magnitude of this new malfunction. The hardest part during all the glitches is the lack of communication; the app will simply stop working without any notice, leaving us with no idea that orders did not get received/synced, or that tracking information did not get relayed back to Amazon - essentially requiring constant oversight with the Amazon account to assure all tracking data has been sent and orders are syncing (big part of what the app is supposed to take away). As other reviews have pointed out, after the glitch has been fixed, we'd just get a popup with an apology notice. This happened a number of times, all without notice. Would have been really helpful to have an e-mail sent informing us that the app had gone down and to be on the lookout for orders. Very disappointing to have an experience like this.
When I try to login to the app now to manually sync orders, I cant even get into the dashboard (just shows a long list of code). Not sure what the issue is but it doesn't look good. I reached out to the app developer yesterday and have heard nothing thus far. Not an area where we can just sit and wait.

TERRIBLE COMMUNICATION! See what I did there? I told you where we stand. Meanwhile the app goes down for days and they say nothing or they throw up a pop-up trying to make us feel bad for them because Amazon is making them do some work. DO NOT USE THIS APP.

All they had to do to avoid this 1 star review was tell us when the most recent problem would be fixed. They didn't and I couldn't wait any longer.