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not good, i was really looking forward to connecting through this app. too many obstacles (need a professional amazon seller central acc, need account verification, need to sync and assign all countries, error codes when trying to connect through feed.biz, could not get the feed.biz to change to uk kept defaulting to US) too much hassle to continue
We're sorry you encountered so many obstacles during setup. We understand your frustration. We've reached out via email to assist further. Thank you for your review.
I was really looking forward to using this with my Shopify store but all i get is error messages, tried to validate a different card but then couldn't assign all the market places in one go and they charged me for the privilege of trying to do so each time. added products but can't complete as the old card isn't validated even though the new one is!! road block after road block for trying to set something up that should be simple. I understand the checks but it doesn't help when nothing works on the mobile app or through Shopify!!!
We deeply apologize for the inconvenience and the experience. We've sent you a message to assist you further. Just send us a response and we'll be more than happy to assist you in any way we can. We appreciate your review.
Super confusing,, outdated tutorials, support not available
We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you.
We look forward to hearing from you. Thank you for your feedback.
Die Integration mit meinem Shop funktioniert nicht. Ständig kommt eine Meldung: "invalid".
Auch der Chat antwortet seit 1 Stunde nicht, in keinster Weise!
Schrecklich.
We sincerely apologize for the inconvenience and the experience. We emailed you to connect and assist you further. We appreciate the feedback and we're working hard to improve the app and support to provide a much better overall experience on the app. Looking forward to your response!
I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.
We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.
Nonetheless, we very much appreciate this valuable feedback.
UPDATE
app is down on shopify side.. can't access to settings anymore since more than 1 month.. asked for support on website and support site and i didn't got any reply in 20 days.. and i pay the 89$ package with VIP live support... i'm not satisfied at all
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I'm using this to sync Shopify with Amazon
i already know CommonServices as i come from Prestashop and was using their module..
on Prestashop i had a lot of problems with the module and the support was not so fast... here it's look like they are supporting better.. also the app for shopify is much more better than the prestashop one..
5 stars for now
Usually fine but the past few weeks the scheduler has been failing which means we get no orders imported, and then today the entire app is down so we're going to fail all our Prime orders today. No way to contact Customer Support. I'm looking for a different app, it's so unreliable.
It has been a pleasure to implement the function you asked for, it is useful for all sellers, thanks a lot for this idea and your great feedback.
This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.
Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple!
We look forward to hearing from you.
** update 7/26/2023
Not sure what has happened to this company over the past 6-8 months but functions has gone to nothing. Sometimes orders do not import and other issues happen then their support does not respond for over a week or more with reply's that are not relevant. Then you have to wait another week when you reply back within minutes. If they can get back to the way they were prior would be a good app.
For now I am un-installing!
***
So far so good! This app has so many options and the support is outstanding! You will have to allow for a time difference but my questions were followed up on in a timely manner. Plus I was given help to set it up and to make sure it was working properly for my needs. Thanks for your help Oliver and team! Well done!
The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.