レビュー (255)

総合評価
4.2
評価レベルごとの件数
  • 評価の68%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の4%は2つ星です
  • 評価の20%は1つ星です
2024年7月21日

Bonjour, impossible de connecter votre application au compte amazon

Wellkitch
フランス
アプリの使用期間:約2ヶ月
Feed.Bizが返信しました 2024年7月23日

We deeply apologize for the trouble. We have reached out to you to assist you further with your concern. We are doing our best to continuously improve the overall customer experience, and this feedback helps us understand more about the troubles you face.

Please let us help you further by replying to the email we sent you. Thank you!

2024年1月16日

We are experiencing a lot of issues with your app. The latest one is it refuses to list certain SKU's

Gamefish
イギリス
アプリの使用期間:2年弱
Feed.Bizが返信しました 2024年1月19日

Dear Gamefish,

We appreciate your usage of our app since 2022 and are sorry to hear about the challenges you've faced.
Our support team is eager to assist you and resolve this matter promptly. You created a support ticket, we answered you to request additional details to better assist you, and you never answered, so it was not possible to help you.
We just sent you an email so you can book a call with our support team who will solve your issue.

Thank you for your understanding.

2024年3月20日

Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.

Tabs Chocolate
アメリカ合衆国
アプリの使用期間:12分
Feed.Bizが返信しました 2024年6月6日

We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with your order import concern, or any other concerns that you may have. Rest assured, our team is diligently working on improving both our support documentation and overall customer satisfaction.

2024年10月6日

I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.

Tartan Heritage
アメリカ合衆国
Feed.Bizが返信しました 2024年10月9日

We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.

Nonetheless, we very much appreciate this valuable feedback.

編集日:2022年2月18日

Usually fine but the past few weeks the scheduler has been failing which means we get no orders imported, and then today the entire app is down so we're going to fail all our Prime orders today. No way to contact Customer Support. I'm looking for a different app, it's so unreliable.

Nantwich Cheese
イギリス
アプリの使用期間:約3年
Feed.Bizが返信しました 2021年9月12日

It has been a pleasure to implement the function you asked for, it is useful for all sellers, thanks a lot for this idea and your great feedback.

編集日:2023年7月26日

** update 7/26/2023

Not sure what has happened to this company over the past 6-8 months but functions has gone to nothing. Sometimes orders do not import and other issues happen then their support does not respond for over a week or more with reply's that are not relevant. Then you have to wait another week when you reply back within minutes. If they can get back to the way they were prior would be a good app.
For now I am un-installing!
***
So far so good! This app has so many options and the support is outstanding! You will have to allow for a time difference but my questions were followed up on in a timely manner. Plus I was given help to set it up and to make sure it was working properly for my needs. Thanks for your help Oliver and team! Well done!

Ice 'N' Fire
カナダ
アプリの使用期間:3年弱
編集日:2022年8月1日

The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.

Híper Ocio
スペイン
アプリの使用期間:2年以上
編集日:2024年3月30日

This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.

Bunker 27
アメリカ合衆国
アプリの使用期間:2年以上
Feed.Bizが返信しました 2021年12月11日

Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple!
We look forward to hearing from you.

2023年4月17日

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service.
"Hi Chris,

Thank you for your message.

We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible.

We wish you a very pleasant day.

Kind regards,"

Cool Water Products
アメリカ合衆国
アプリの使用期間:約2年
Feed.Bizが返信しました 2023年8月30日

Dear Cool Water Products team,

We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.

2022年7月10日

Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.

Pride.Direct
ドイツ
アプリの使用期間:約2年
Feed.Bizが返信しました 2022年7月11日

Dear Pride.Direct,

Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Please feel free to get back to us and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported.
We remain at your disposal.
Best regards,

Eugénie
Quality agent