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Le paramétrage de ce connecteur est assez complet et les données beaucoup plus riches que d'autres connecteurs MarketPlace Amazon.
Il a cependant fallu plus d'un mois d'échanges pour avoir un fonctionnement automatique d'import régulier des commandes de Amazon vers Shopify, mais nous y sommes arrivés.
Merci à Harvey de Common Services pour la persévérance.
Thank you for your feedback! We're happy our app is working for you. We acknowledge the setup took time and will consider this for improvements. We appreciate your patience.
Great app. Had some problems at our side with double SKU's, but support is excellent. Order import works great. I would recommend this app.
The app is great and definitely an upgrade from any of the previous Amazon apps used in the past. Their support team, especially Keterson, is very knowledgeable, patient, & helpful. The only thing I'd say is that even with the tutorials provided to explain setup, it's still a bit difficult to do on your own. There's also A LOT of functionality so it can be overwhelming at times looking at the interface.
All the team is delighted about your review, we do appreciate it a lot, don't hesitate to come back to us anytime.
Great support but a bit hard to set up without them. Glad there is a solution to connecting Amazon as a sales channel to Shopify. Support was prompt
a very complex but useful app. the support and response time is very good compared to amazon feed competitors. keterson is a very nice guy and very supportive. in my opinion 4,5 stars out of 5 (because of the support) only 4 stars because i would wish a more intuitive UI
Yes, complex and this is the goal indeed, we want to provide to merchants all that is possible. Thanks a lot for your nice review, we are here, with you, forever. Best ;)
L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.
This application is good to fetch amazon orders into shopify.
However it can't sync orders' shipping status from shopify to amazon.
I still need to fill the tracking number in the amazon dashboard manually.
Need some help!
Dear Foxtrot Store,
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We invite you to contact us by email : ***support.amazon-app@common-services.com***.
We hope to hear from you soon.
Best regards,
Eugénie
Quality agent
Customer support is fantastic and so far the app has been very easy to use! Anytime I have questions about setup or logistics, the support group has been responsive and informative.
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent
This really is a great app, with EXCELLENT support help. My only comment is that is has a bit of a learning curve to understand how is works.
It has been a pleasure to assist you this beautiful catalog, our team is really grateful about your nice feedback, this is really appreciated. Thanks a lot for your support.
Contains all the functionality we needed to fully integrate Shopify and Amazon, including inventory management and fulfillment.