Amazon Integration Plus

The app in the last month has had many bugs and the customer service that is being provided is slow, not effective (canned responses) and sometimes non existent. We have used this app for over a year and it used to work perfect. Around a month ago new items with matching SKU's on Amazon and Shopify would not sync inventory or product info. In the last two weeks the app had further problems and this lead to most of our catalog with matching SKU's to not sync products or Inventory. This has lead to us manually adjusting inventory on Amazon and Shopify. After around 8 emails and multiple weeks attempting to get the issue resolved, we have reached our breaking point and will need to change to a new app. Be weary of this app and be aware there may be problems. The other reviews below are accurate and we could not put our Amazon business at risk due to app issues. Think twice before choosing this app.

Just an incredibly frustrating experience. I have been holding off switching apps due to the amount of work it has taken us to set up Amazon integrations and the work involved in find the right one that works with what we are doing. Enough is enough, especially considering the magnitude of this new malfunction. The hardest part during all the glitches is the lack of communication; the app will simply stop working without any notice, leaving us with no idea that orders did not get received/synced, or that tracking information did not get relayed back to Amazon - essentially requiring constant oversight with the Amazon account to assure all tracking data has been sent and orders are syncing (big part of what the app is supposed to take away). As other reviews have pointed out, after the glitch has been fixed, we'd just get a popup with an apology notice. This happened a number of times, all without notice. Would have been really helpful to have an e-mail sent informing us that the app had gone down and to be on the lookout for orders. Very disappointing to have an experience like this.
When I try to login to the app now to manually sync orders, I cant even get into the dashboard (just shows a long list of code). Not sure what the issue is but it doesn't look good. I reached out to the app developer yesterday and have heard nothing thus far. Not an area where we can just sit and wait.

TERRIBLE COMMUNICATION! See what I did there? I told you where we stand. Meanwhile the app goes down for days and they say nothing or they throw up a pop-up trying to make us feel bad for them because Amazon is making them do some work. DO NOT USE THIS APP.

All they had to do to avoid this 1 star review was tell us when the most recent problem would be fixed. They didn't and I couldn't wait any longer.

This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.

The app is great. easy to synchronise products to multiple Amazon Accounts at one place with just a simple select. The app actually doesn't have any Problem but if you don't understand anything they are there to help you out. their 30 days free trials is like 60 days free trials. because after the 30 days they won't charge you they charge at the end of second month. all Features are availlable during the free trials. what may be a Problem is that during product matching make sure you match your product with the correct Amazon product. i made a mistake and i matched my products with wrong products i had almost 20 - 30 orders on the day i conected the app to Amazon. i was not having those products in my shop but i later found them on Aliexpress.. it was a good mistake i think. Make sure you know how selling on Amazon works. Don't synchronise more products on Amazon if you don't have enough start up capital..
just imagine pushing all your products to Amazon...The next day you will wake up and see 1000 orders if you don't have money what do you do?
also read Amazon selling policy so that you will not blindly synchronise a Prohibited product to Amazon. You may need Barcodes GS1 or applied GS1 exemption to list your own products else use product matching. There Videos to guide you synchronise your products

Great app. Had some problems at our side with double SKU's, but support is excellent. Order import works great. I would recommend this app.

Do not waste your time and money with this app! Bad service and no help. Wasted 3 months trying to work with their support and even paid money to have them set it up for us, and finally, we gave up and switched to another app.

I use this app to sync inventory and orders between Shopify and Amazon and it seems to be working well so far.

This app allowed us to simplify our amazon management process 10 fold. Its price is reasonable and allowed us to eliminate 3 other external tools for managing amazon orders. Their support is great and they always find a solution for any thing we come up with.

Without this app, I don't think we would have been able to list our products on Amazon at all! It really seems to do everything we would need it to. Although the interface is a bit confusing at first, there are plenty of guides/FAQs/videos included that helped us figure out how to get things set up. Additionally, the customer support is EXCELLENT and is really what sets this apart from most other apps: Olivier really goes above and beyond to help you out if you reach out with a question about how to achieve something, and he even made tweaks to the app based on some issues we were running into with the app and even added in extra functionality (like background image removal!). He also extended our free trial until we were able to get the app working as we needed to.