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Lost a lot of listings on my live amazon account due to the installation of this , Poor non existant support !
Thanks for this poor review. We answered to your message to our support but due to a timezone difference, there was a 17h gap.
Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with your order import concern, or any other concerns that you may have. Rest assured, our team is diligently working on improving both our support documentation and overall customer satisfaction.
Our online Shopify Store was unable to connect to our Amazon Seller Central- There must be an glitch between shopify and Amazon. We try reaching out to both Shopify and Amazon with no return calls or emails assistance. So we are deleting this app and removing from our 14 day free Trial that we just started yesterday. 12/11/2022
Dear Lovely Fun PETS team
I sincerely apologize for the inconvenience. We are here to assist you.
Connecting your Amazon account is virtually a 2-click process. Very simple.
We have a tutorial video for that in the app.
We would love to have a chance to assist you successfully connect your Amazon account, and complete the whole integration process. Our support is available 24/7. We respond to ticket/email requests within 1 to 12 hours.
We also offer free live onboarding sessions to all new merchants.
Please respond to our request to schedule a live session.
Best regards,
Contacted support on 2 occasions waited 2 hours no reply..im not paying for an app which only exported 1 product out of 170 AWFUL.....
We appreciate your feedback, and we're sorry for the experience. We sent you an email on how we can further assist you. Our developers have worked really hard to improve the app, especially the app's overall function and customer satisfaction. We're looking forward to hearing from you again!
Ein echt guter und schneller Support. Es wurde sehr gut auf mein Problem reagiert. Da ich für die Anbindung an Amazon meinen Amazon Account von Einzelverkäufer auf Premium hätte ändern müssen und das für mich derzeit aber nicht in Frage kommt, wollte ich mein Abo bei Amazon Integration Plus kündigen. Das wurde direkt angenommen und es fielen keinerlei Kosten an. Gerne komme ich wieder zurück sobald ich mit Amazon Premium Shop verkaufen werde.
Salve per sbaglio ho fatto un pagamento alla vostra app l'ho disinstallato per avere i miei soldi cosa devo fare
I don't have a seller account on Amazon. To integrate with Amazon do I have to first pay fee for seller account then for this integration? I don't understand why we have to pay double times ? EBay is not like this.
Yes, you need to have a Pro Seller account, and Amazon charges this subscription, we don't have any influence on this fact. On our side we are charging for the App what is normal, you don't pay 2 times, you are paying for 2 different services...
App is not working at all. I did all according to tutorial, but it is not allowing to integrate even a single products.
You don't have barcodes neither an exemption from Amazon, we explained to you how to do to obtain it. It takes time for Amazon to grant an exemption and only patience brings to success on their marketplace.
Application très utile. Pas super facile à utiliser au premier abord. Mériterait qu'un UX designer se penche dessus. Mais en revanche le support est super réactif et vous accompagne très aimablement. Spéciale dédicace à Keterson ! ;)
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