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Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
Poor communication. Was working well for us, but app goes down but we do not receive a notification.
You have an excellent and well-structured catalog, it has been a pleasure to exchange with you, don't hesitate to contact us anytime, we can continue to improve your imports and exports.
This application is good to fetch amazon orders into shopify.
However it can't sync orders' shipping status from shopify to amazon.
I still need to fill the tracking number in the amazon dashboard manually.
Need some help!
Dear Foxtrot Store,
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We invite you to contact us by email : ***support.amazon-app@common-services.com***.
We hope to hear from you soon.
Best regards,
Eugénie
Quality agent
We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.
FBA, of course, *FBA is well supported by our App*, however, it wasn't mentioned in your support inquiry, your review is based on something that has never been asked. You also reproach us to have removed a feature that never existed and to do not communicate on this. We are sorry, we can't communicate on something that doesn't exist or never existed.
Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.
Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)
This app has been very helpful and time saving in migrating our products from Shopify to Amazon Seller. Olivier has been excellent to work with. Very responsive. Highly recommend this app.
Excellent App and Support Team obviously it is an application for experts and for those who know what they are doing In any case, the support team helped us with a problem that had arisen, quickly and professionally There are English guides for setup and it supports all Amazon countries
Thank you for taking the time to share your experience. We are so happy to receive your compliments and appreciation.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your store.
We would like to thank you again and please feel free to contact support anytime!
This app made it really simple to start selling thousands of products on amazon. I really like it alot.
Thanks a lot for this nice review, don't hesitate to contact us anytime whether you would need to improve your export or spread your catalog to other countries.
The app's hard to use, but it gets easier over time if you're okay with tech (if you're not, choose something simpler). The main issue is that the product syncing to Amazon has been broken for 2 weeks straight now. While trying to contact customer support there has been no response from them on when the app will be fixed or anything else to let customers know that the app will be usable. Would not recommend using this app unless you enjoy being kept in the dark with unreliable customer support.
Dear ACME Jeans team,
We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.
Customer support is fantastic and so far the app has been very easy to use! Anytime I have questions about setup or logistics, the support group has been responsive and informative.
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent