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Best Amazon App for a Shopify Integration. It just works and works well! We can sync all amazon orders into our usual shipping workflow through Shopify, which is exactly the solution we needed. Set up was a breeze and after using it for over a month I would definitely recommend it to others. The front end may not look as streamlined as some of the others (I think I've tried them all at this point.) But Codisto and one other had severe issues during setup and we could never get them working properly even after talking to support.
We really do appreciate your nice review, in addition, we were surprised you never inquired about our support, in general, reviews are only based on support! Do not hesitate to contact us anytime.
I used this App for over a year paying $29 a month. Had issues at the beginning and support tech named Olivier would fix it right away. Now over the past month inventory wasn't syncing with new items listed on Amazon. I put in a ticket a some new guy answers and asks a question. I would reply and then no answer. A week went by and I put in a new ticket and he would ask a question again and I would reply. Then I wouldn't hear from him again. At this point I'm getting frustrated. I put in another ticket and he asked another question again and I replied. Again no answer from him. Over 1 month of this goes by. The negative reviews are correct with this app. Customer Service is horrible. LOOK SOMEWHERE ELSE!
Hi Nurdtyme, we are really sorry to hear about your experience with the support on our app, indeed Olivier was a great problem solver unfortunately he passed away suddenly this year but we hired 3 new support agents to make sure we can back to you in English, French and Spanish 24/7. If our app worked for you for 29$/months for 3 years I am sure we can find a way to make it work for you longer.
We understand your frustration and are here to help.
Best regards from the Common-service team
Great support but a bit hard to set up without them. Glad there is a solution to connecting Amazon as a sales channel to Shopify. Support was prompt
The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.
Thank you so much for your feedback.
It is a pleasure to accompany you in the development of your project and we do our best to offer you the best service quality.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality service agent
Common Services
It is a great app and highly recommended. The support team and development are very professional where they took all our notes, improve the app and answer us in a reasonable time. Thanks for the whole team :)
Update: I'm sorry, but I have to change the review since we have to send many reminders for the support to reply to our submitted cases that related to critical issues in the account.
The reply is the same, that you will review the account, and we never hear from support again even after many reminders... and it is not the first time.
Yes, we need all of you to improve the App and it's always a great pleasure to exchange with real pro merchants, thanks a lot for this very nice review, and don't hesitate anytime to contact us.
Excellent Service, i am very impressed with the app. I was able to import my product. I like the app. I recommend everyone to use the app
Really good quality service, thank you for your help Keterson Navarre ! He was always there when I need his help !
Keterson and the entire team would like to thank you very much for your feedback. Please do not hesitate to contact us at any time, we will be happy to assist you again.
This is a great app. I have tried other Amazon apps and they always have faults from the start. So far this is the best I've used. Customer service seems very good so far. They reply within 12 hours and give very detailed descriptions on how to integrate the app.
Thanks a lot for this nice review Mickael, this is always a pleasure to deal with you, I wish you to have good sales on Amazon, best, Oliver.
Thank you Olivier for helping me set up the integration for Amazon, I had a few issues, not with the App just me! I was quickly guided through the issues and now we are selling products very fast all day :-)
This app is great, especially for its help service. Thank Olivier Baquet(one of amazon's marketplaces specialist) a lot!
Thanks a lot, you are really a nice person, I enjoyed sharing with you and I'm very pleased that our App fits your needs. Do not hesitate to contact us anytime.