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After getting contact with the support again, our issure is resolved. Thank you for your help. Now I am able to give 5 Stars.
Review from September:
We have massive problems with the handling time the tool is communicating to amazon.
Every time I try to reach the support, I get a new person who is not knowing about the issue. The problem is still there since weeks!
No end in sight!
Basic functions seems to work propperly but if you are a professional seller with different handling time for individual products for example, this took might not the right choice for you.
I've been using the app since they rolled it out and I've had great results. I'm approving orders from my phone all day and they're being routed to my fulfillment team right away. What I like most is the support I've received since using the app. They respond within minutes of my requests and they've always followed up on them quickly. All in all, I'd say they've done an excellent job with this integration. I'd recommend using it.
Thank you, JoePaul's, for leaving us such an excellent review. We are glad that you loved our services, We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
We try to build the app much more accessible and keep trying to reduce the marketplace's settings' complexity.
Amazon is a big marketplace, so we are always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system. The integration app connects your Shopify store with the Amazon marketplace. We know that inventory gets updated in the Shopify store every time, so we aggressively look for real-time syncing among the Shopify<=>app<=>Amazon marketplace. We explain the flow & the procedure of the app to make you familiar with the app. The account manager is always available to serve you in all possible ways.
Feel free to reach out to us anytime!!
Team CedCommerce!!
CedCommerce has apologized for the delay and the Issue is still being worked on. I am told it is an amazon issue and Amazon is still working on it.
Thank you very much, AM Exclusive's Community Store
We are glad to know that you found our app the best fit for your business.
Our app has multiple features which you can check out as it updates the tracking information on Amazon if you have already fulfilled on the marketplace. Also the app import all/selected products from Shopify to the Amazon integration app then after preparing the listing as per Amazon marketplace' guidelines, through the app, you can easily upload the products on Amazon.
Once you list all products on the Amazon marketplace, the automatic syncing for inventory run parallel from Shopify to the Amazon marketplace. When you start getting orders, the app automatically fetches & creates those orders into your Shopify store also sends the shipment information from Shopify to the Amazon marketplace.
You don't need to be worried to check orders every time; you get the notifications on time,
The Template section reduces all your manual work.
We assure you of our availability 24 * 7 in all possible ways through skype, calls, emails, Whatsapp, or whatever the sellers prefer.
Team CedCommerce.
This 5-star review is especially for Mannu and not the whole team. Mannu was the only one able to help and resolve my issues thoroughly. He walked me through every step and was very patient listening to my concerns. I wished I got more stars to rate his attitude and customer service. For other associates, to be honest, they're hopeless and not proactive and are incapable at all.
The app has a bit complications but anyhow support folks are very cooperative and they did a great job in the integration, mapping and listing. One of the guy was outstanding and I am writing review for him.
"Hello Baby Care Kart,
Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
Reach out to us whenever you need any assistance from our side!
Thank You
Team Amazon by CedCommerce!"
The customer support was amazing, app is a most have on your store. I will definitely recommend this app
Thank you, Lola Closet, for your appreciation.
We are incredibly grateful that you took the time out to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user-friendly.
CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system to explain the flow & the procedure of the app to make you familiar with the app.
Please feel free to discuss with us whenever you need any help from our side.
We look forward to serving you again.
Team CedCommerce
We have been utilizing the CEDCommerce Amazon Channel app for over a year now, and it has proven to be an invaluable tool for streamlining our operations. Acting as a seamless bridge between Amazon Seller Central, Shopify, and our ERP system, the app has greatly simplified our inventory and pricing management on Amazon while efficiently processing orders through Shopify and our ERP.
As our business grew, we faced the challenge of listing an additional 22,000 products on Amazon. Thanks to the CEDCommerce app, this daunting task became a breeze, saving us an incredible amount of time that is impossible to overstate. Now, we can confidently say that our product listings on Amazon are up-to-date and accurate.
While using the app, I encountered a few aspects that were not immediately obvious or intuitive to me. However, the outstanding support from the CEDCommerce team more than made up for it. Whenever I reached out to them via Skype, they responded with lightning speed and addressed any issues with utmost professionalism. In particular, Kaushik stood out as a true champion of customer support, elevating the overall value of the app for our business.
In light of our positive experience, I wholeheartedly recommend the CEDCommerce Amazon Channel app to any Shopify store owner looking to optimize their Amazon integration. It has been a game-changer for our business, and I am confident it will be the same for others too. Thank you, CEDCommerce, for providing such a reliable and effective solution!
CedCommernce offers great support, speedy fix, accompanied friendly and professional staff. Highly recommended for Shopify to Amazon.
What a great company!! I have spoken to them on 2 occasions and they have solved my problems super fast and efficiently!
I recently had the pleasure of using a product and receiving support from their team, and I must say, I am thoroughly impressed! The product itself exceeded my expectations in terms of functionality and ease of use. It has truly made my life easier and more efficient.
But what really stood out to me was the exceptional support I received from the team. They were prompt, courteous, and incredibly knowledgeable about their product. They went above and beyond to ensure that all of my questions were answered and that I was completely satisfied with my experience.
Overall, I would highly recommend this product and its support team to anyone in need. They truly care about their customers and their product, and it shows in everything they do. Keep up the fantastic work.
Thanks for everything!!
"Much obliged to you Soap & Paper Factory,
We are glad to see your positive feedback and happy to have a superb customer like you. Our app consistently centers around automation. It effectively integrates your Shopify store with your Amazon account so that your items get listed rapidly on Amazon, and your Amazon orders are fetched consequently from your Amazon account to your Shopify store.
The team is consistently available to help you.
Stay Connected!
Team Cedcommerce!!"
CedCommerce's online assistance with syncing Shopify and Amazon was exceptional! Their team's expertise and dedication ensured a seamless integration. Their responsive communication and tailored solution to my issue exceeded my expectations! Thanks to CedCommerce!!