CedCommerce Amazon Channel

Is working good overall. Some bugs and delays sometimes.

Support answers quick. Technical tickets issues takeabout 24hours.

-1 Star: The support team is overly enthusiastic and repeatedly follows up with requests for sales or feedback/reviews and asks for screenshot of review.
-1 Star: Orders that have already been used will be deducted from plan upgrades

I can't create a New Template. After I set up everything, it still tells me that something is wrong

The app will help with getting my products uploaded to Amazon once I learn to work through the errors. The customer service chat is great. It's better than having to wait 24-48 hours for a response. Assuming my templates work as expected, I'll upgrade the rating of 3.

One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers

CedCommerce has apologized for the delay and the Issue is still being worked on. I am told it is an amazon issue and Amazon is still working on it.

It is a very slow and complex process to list our products on Amazon.

We are making progress and customer support has been helpful.

We are still experiencing errors though, hopefully we get things running smoothly eventually.

My experience out of the gate with this app was horrible. I gave it one star and was going to delete it and go back to my old one. I wrote a review telling how bad my experience was. Massive amounts of old orders brought in and nothing would link or work. Since nothing would link right no orders came in or they came in with the wrong item on them. It was dong better but It is so slow to sync my quantities I got dinged on amazon because I had to cancel a order that I had no product for. If this app synced faster than it does that wouldn't have happened. I'm trying to like it but when it's costing me my metrics it's hard to.

Initially the app is great and does what you would expect it to do. The issues come later when the syncs are not consistent and do not update all your product and product listings. The suggested solution for me today was to manually sync inventory for products that have not synced in 5+ days. Why should one have to manually sync inventory on an app that is supposed to do this as an automated process?

Support is there, but sometimes slow to respond and not super helpful even with detailed questions. For now, the app is still working for us, but there may be a search for a better alternative down the line.

I downloaded the app and have been working with it, but I'm not sure if I'm comfortable with it, so that's why the three stars. I found when I got to the attributes I had no clue what to click on, so I contacted customer service and they set up the attributes in the first product so I'm waiting to see what happens.