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Dose not keep synchronized with my Amazon. It says it published 18 of 250 products and On Amazon only 7 products are showing. I removed a laptop no longer available 3 days ago and the app shows 1 in stock and published. Even the free version of this app is to expensive considering the time cost. NO Customer support! Today I uninstall this. I wish I could uninstall this. I do Not see a way!
Need to update this.
The app went down for maintenance in the middle of the day without any notice or notification. When contacted the support they had no ETA has to by when this will come back.
Hello H S Johnson team,
We sincerely apologize for the inconvenience caused by the unexpected maintenance downtime of our app, which occurred without prior notice or notification. We understand how this can disrupt your workflow.
Regarding the support response, we regret that we couldn't provide you with an estimated time for the app's return. We acknowledge this as an area for improvement in our communication.
We have taken your feedback to heart and are committed to ensuring that such situations never happen again.
We would like to invite you to give us another opportunity to serve you. We promise to provide you with the best level of service and a more reliable experience moving forward.
Best Regards
Team CedCommerce
Simply put, it doesn't work. Error after error, contacting support time and time again, waiting sometimes days with no response. I don't understand how there are so many positive reviews when every single time we try uploading products there are errors on top of errors. 90,000+ products to list on Amazon and couldn't get more than a few thousand listed. What a waste of time. I don't even understand how this app is listed on shopify's app store considering that is full of errors and bugs. cedcommerce before responding to this review, check our support log including the feed error from 3 days ago that is still not resolved.
Hi ineedfabric.com,
As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace.
If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
Was told repeatedly that they would help me start selling on Amazon. 2 weeks later and i had to go use another app/service.When i asked questions,theyd stop responding.
Dear BootsOrBlood team,
We apologize for any inconvenience you experienced during your initial interactions with our team.
After receiving your review, we took immediate action to address the situation. We conducted a meeting to discuss your concerns, and we're pleased to inform you that we resolved the issues you encountered. We understand that communication is vital, and we worked on improving our response times to ensure you receive prompt assistance in the future.
Please contact our support team if you have further questions or require additional assistance. We are ready and eager to assist you in any way we can. Your success on Amazon is our priority, and we want to ensure you have all the resources and support necessary to thrive in your selling journey.
We look forward to continuing to assist you and help you achieve success on Amazon.
Regards
Team CedCommerce
If i could leave 0 stars i would. Awful app full of errors. Support is so bad it is actually laughable. We had a fairly simple issue that needed resolving, and after 2 weeks of back and forth with multiple attempts from support to 'fix' the problem we gave it a go ourselves and managed to solve the problem. A warning, support seem to genuinely only be interested in gaining your Whatsapp details, and instead of offering support try to sell you their 'we can list your products for a fee' sales pitch. It's almost like they have set this app up with so many errors and problems you have to speak with them so they can try and sell you a fix. Anyway, after almost 3 weeks of trying to get products to list correctly without it crashing or bringing up random errors we have decided to look elsewhere. Shocking app and service.
Hello Ink North
We apologise for your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible.
For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations.
As Amazon is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace.
If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
The App Works and has features that can get you setup on amazon. BUT, the invasion of privacy from this app is nothing but ridiculous. They Deliberately went out of their way to get my phone number and text me with no permission and unannounced.
After contacting their live chat for some help with a minor issue, I am bombarded by their "Support Team" On WhatsApp. At first, I was extremely confused, but as time progressed their Support Team would try to spam me and sell me on their services for store optimization and upload. They even created a group chat on WhatsApp specifically for my store.
I have also noticed an uptick in crypto scam texts from WhatsApp and My US number.
STAY AWAY. Use something else.
Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!
AN ABSOLUTE NIGHTMARE. LINKING PRODUCTS CAUSE OUR CURRENT AMAZON LISTINGS TO CHANGE PRICE CAUSEING US TO CANCEL ORDERS HURTING OUR ACCOUNT HEALTH. CUSTOER SUPPORT IS AN ABSOLUTE JOKE AND WANTED US TO PAY MORE MONEY. BY INSTALLING THIS APP IT TURNED OUR BUSINESS UPSIDE DOWN IN LESS THEN 24 HRS AND MAJOR OVER TIME AND FRUSTRATION TO FIX. ENDED UP DELETING THE APP
We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.
This app does not work as advertised, at least if it work for some; it does not work for our store. I doubt the 5 stars review on this app. We keep getting different errors at different times. We had to finally delete the app off our store. No one from CedCommerce could resolved this issues without getting another issue. Wasting of time!
Hello, grrnstore,
We're sorry about the issues you experienced while using the app. We understand your frustration and would like to address your concerns.
We acknowledge that the app had its initial phases and encountered various challenges during that time. However, we have been diligently enhancing the app's functionality and introducing numerous useful features to improve the overall user experience.
We want to invite you to give the app another try, as we believe it has come a long way since its early stages. We offer a free plan so that you can explore the latest improvements and features at no cost.
Regards
Team CedCommerce