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We just installed the app the other day and worked with support to link some of our products between Shopify and Amazon. They responded in chat immediately and worked with us to get the linking done correctly and inventory update working.
Currently we manage our Amazon listings separately from Shopify and want to keep it that way so we are very cautious with apps that integrate with Amazon as to not make any unwanted updates. We only want the inventory to sync from Shopify to Amazon and the orders to sync from Amazon to Shopify and it worked great.
We had one issue with an order not created in Shopify and support responded immediately again and resolve the issue.
So far, so good and their support has been 5+ stars. Keep up the great work!!
"Thank you, Smart Sips Coffee, for leaving us such an excellent review. We are glad that you loved our services, We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
We try to build the app much more accessible and keep trying to reduce the marketplace's settings' complexity.
Amazon is a big marketplace, so we are always available to provide 24*7 support via email, calls, Skype, WhatsApp, and Online Live chat system. We explain the flow & the procedure of the app to make you familiar with the app. The account manager is always available to serve you in all possible ways.
Feel free to reach out to us anytime!!
Team CedCommerce!!"
Avanash is the BEST! Thank you so much for all of your help. You have helped me when it is clearly in the middle of the night there and been so patient when I have been on the verge of quitting Amazon altogether. Thank you one million times!!! Also, the app is so easy- anyone selling on Amazon should have this app to help make the process between stores seamless.
I used this app to get started on Amazon, they were very helpful and polite. They gave clear instructions and were well informed.
"Hello, Alpha And Omega Students,
We are glad to see your review of the Amazon integration app. As Amazon is a large marketplace, our developer has created a user-friendly app to sell on the Amazon marketplace quickly.
When any client connects with us, we always try to help clients start their selling journey successfully on Amazon.
The integration app connects your Shopify store with the Amazon marketplace. We know that inventory gets updated in the Shopify store every time, so we aggressively look for real-time syncing among the Shopify<=>app<=>Amazon marketplace.
Always feel free to reach out to us!! I wish to have a great business relationship with you.
Please stay connected with us !!
Team CedCommerce"
HI, Best app I have found so far to help me list my items on Amazon marketplace. It saves me lots of time. Their customer service is the best and fast. thank you so much for your help
"Thank you, CocoGiftShop,
We are glad to see your positive feedback and happy to have an excellent client like you. The integration app always focuses on automation. It easily integrates your Shopify store with your Amazon account so that your products get listed quickly on Amazon, and your orders fetch automatically from the Amazon marketplace to your Shopify store. The support team is always here to assist you.
Stay Connected!
Team CedCommerce"
Best amazon app, A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Will use long term
Really helpful team and very easy to get support using multiple comms methods.
I now have my own WhatsApp group where I can get support any time!
Great customer support. Off 1 star because the app can be confusing to use for a first time seller.
We just start to use this app and still learning how to use the features. But support is prompt and efficient. Will recommend.
"Dear fashionforless,
We are thrilled that you loved your experience. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
As Amazon is a large platform, therefore, they are very particular with the listings, and the app reduces your efforts with the bulk actions, Template sections so within a few minutes you can optimize/customize your products listing, you do not need to update everything from your Shopify store. The near real-time syncing for inventory & Orders save your manual work & time.
CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
The account manager helps you from the start to complete the setup of the Amazon account and also assists you in getting more & more sales on marketplaces.
We always welcome you to without any hesitation, reach out to us whenever you need any assistance from our side.
Team CedCommerce"
This app has some issues that may negatively impact your experience. Unfortunately, if you sell in multiple Amazon markets, you may face some difficulties with SKU connections as the app does not support multiple connections. In addition, there have been instances where products have randomly stopped syncing, causing confusion and frustration. For example, the SKU's may contain random numbers, preventing the correct import of orders.
While the support team is responsive, they are unable to provide solutions to these issues, leaving users with a partially functioning app. This can be a frustrating experience for those who rely on the app for their business needs.
Excellent customer support from Shubhi, I was stuck with the Amazon category attributes and she promptly helped me and even created a template for future uploads. Looking forward to continued use.
Thank you, Uniq Expression, for leaving us such an excellent review. We are glad that you loved our services, We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
We try to build the app much more accessible and keep trying to reduce the marketplace's settings' complexity.
Amazon is a big marketplace, so we are always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system. We explain the flow & the procedure of the app to make you familiar with the app. The account manager is always available to serve you in all possible ways.
Feel free to reach out to us anytime!!
Team CedCommerce!!